Sales Operations Analyst III

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main sales operations liaison for the EMEA field organization.

• Address daily inquiries from representatives, managers, and regional leadership.

• Ensure opportunity and pipeline integrity within Salesforce.

• Facilitate the weekly EMEA forecasting process through comprehensive reporting, identifying data gaps, and following up as necessary.

• Manage account and territory modifications, ownership transfers, and territory allocations.

• Uphold sales process and system standards while training representatives on proper usage.

• Develop and sustain reporting and dashboards for EMEA sales leadership.

• Oversee the creation and review of quotes, encompassing products, pricing, terms, and configurations.

• Collaborate with the Deal Desk on atypical deal structures, discounts, multi-year terms, and necessary approvals.

• Supervise deal approval workflows and assist in unblocking stalled transactions.

• Aid in the quote-to-order process in conjunction with Legal, Finance, and Order Management teams.

• Advise representatives on pricing policies, discount limits, and deal structuring.

• Assist with end-of-quarter closing activities, including extended and early hours during peak times.

• Detect and suggest solutions for recurring issues in the sales process.

• Document regional procedures and maintain operational runbooks.

• Collaborate with Revenue Operations, Systems, and Enablement teams on various projects, testing, and implementation of new processes and tools.

⛳️ Requirements

• Over 5 years of experience in Sales Operations, Field Operations, Deal Desk, or Revenue Operations within a B2B software or technology environment.

• Proficient in Salesforce, including opportunity management, reporting and dashboards, and troubleshooting sales processes within the CRM.

• Direct experience with quoting and the quote-to-cash process, including CPQ tools and deal approval workflows.

• Experience directly supporting a field sales organization as the primary operational contact for sellers and sales managers.

• Strong proficiency in Excel or Google Sheets for analysis, reporting, and ad hoc modeling.

• Exceptional written and verbal communication skills in English.

• Ability to prioritize and execute tasks efficiently in a dynamic environment with competing demands and strict deadlines.

• High attention to detail and a strong sense of ownership.

• Willingness to work an early-start schedule that significantly overlaps with EMEA business hours and to be flexible during quarter-end closing periods.

• Specific experience supporting the EMEA region, including understanding of multi-currency transactions, regional pricing structures, and EU contracting standards.

• Familiarity with SQL or business intelligence tools (e.g., Sigma, Tableau, or Looker).

• Practical proficiency with AI assistants such as Claude.

• Experience with tools like Xactly, Clari, LeanData, or DocuSign.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Professional development opportunities and training programs.

• Collaborative and inclusive company culture.