Sales & Operations Manager – Commercial Supply & Install

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the complete Commercial Supply & Install process for small projects valued between $2k and $20k AUD.

• Qualify incoming commercial leads.

• Conduct exploratory calls with facility managers, property managers, and small business proprietors.

• Create quotes within the CRM and present them through online or phone conversations.

• Address objections and finalize deals during calls.

• Maintain a systematic follow-up process for every qualified lead.

• Coordinate site assessments with certified installers across Australia.

• Schedule installation dates with both installers and customers, managing any scheduling conflicts that arise.

• Transition projects from quote acceptance through site assessment, installation scheduling, completion, and invoice payment.

• Act as the primary customer point of contact throughout the entire project lifecycle.

• Resolve issues between customers and installers, escalating to leadership when necessary.

• Foster relationships with the certified installer network.

• Identify gaps in installer coverage and report them to leadership.

• Ensure quality by checking installer performance through post-install customer feedback.

• Assist in the onboarding of new installers as the network expands.

• Engage in interviews with recruiters, the Founder, and the Co-Founder/Sales Director.

• Complete a paid trial task that involves managing a real or simulated qualified lead from start to finish over five working days.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Minimum of 2 years of closing experience in B2B or high-ticket B2C sales.

• Proven experience in closing deals rather than merely qualifying leads or setting appointments.

• Demonstrated success with ticket sizes ranging from $3k to $20k USD.

• Comfortable making online and phone calls with Australian business buyers.

• Clear English communication, confident accent, and professional demeanor.

• Previous responsibility for a personal sales quota.

• Experience in project coordination or operations in conjunction with sales.

• Proficient in CRM systems; Zoho CRM is preferred, but HubSpot or Salesforce are also acceptable.

• Daily active use of ChatGPT, Claude, or similar AI tools, with specific examples of workflows.

• Open to learning and adopting new technologies.

• Capable of troubleshooting independently.

• High level of accountability.

• Strong written communication skills.

• Resourceful in problem-solving approaches.

• Comfortable with respectfully challenging existing norms.

• Direct communication style and frankness typical of Australian culture.

• Experience in the construction, trades, flooring, or building products industries is preferred but not mandatory.

• Prior experience in building or leading a small sales team is advantageous but not required.

• Familiarity with quoting software, invoicing tools, or basic ERP systems is a plus.

• Must disclose any ongoing roles or client work.

• Engagement on LinkedIn must reflect as “Independent Contractor.”

🏝️ Benefits

• Flexible time management as an independent contractor.

• 100% remote work from home.

• Paid trial task at the hourly equivalent of the advertised base salary.