Sales Operations Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the Salesforce opportunity framework, including stage definitions, mandatory fields, and the integrity of Sales team data.

• Conduct regular hygiene audits on closing dates, upcoming steps, Monthly Recurring Revenue (MRR), and reasons for lost deals.

• Manage Salesforce configurations, integrations, access, and change control alongside the Salesforce Administrator.

• Assist in sales-related master data management, covering account ownership, hierarchies, territories, and assignment protocols.

• Oversee the global forecasting schedule and dashboards for NORAM, IBEROAMERICA, EMEA, and APAC regions.

• Equip Sales leaders with views on commitments, best-case scenarios, and pipeline coverage, while reporting forecast precision.

• Collaborate on planning, budgeting, bookings, and MRR analysis.

• Establish and uphold handoff processes from BDR to Sales Executive to Pre-Sales.

• Enhance conversion rates from stage 1 to stage 2 for new business opportunities.

• Document and sustain structured workflows across Sales, BDR, and Marketing teams.

• Manage sales order processing and standards for closed deals.

• Keep track of pipeline, opportunity generation, win rates, and conversion metrics categorized by region, segment, and source.

• Define and oversee metric standards across Marketing, BDR, and Sales.

• Examine trends in conversion rates, cycle times, and win rates, addressing issues for timely operational tweaks.

• Leverage AI-driven workflows to streamline hygiene checks and routine reporting.

⛳️ Requirements

• A minimum of five years in sales operations, revenue operations, or sales analytics, preferably in B2B software with extended enterprise sales cycles.

• Extensive knowledge of Salesforce, including opportunity management, reporting and dashboards, validation rules, flows, and data integrity.

• Proven experience in developing forecasts and pipeline reports for international teams across various regions and currencies.

• Capability to enforce processes through influence rather than authority and to build credibility with Sales leadership.

• Strong written communication skills tailored for a global audience.

• Preferably fluent in both English and Spanish.

• Experience in financial services technology or software related to risk and decisioning is advantageous.

• Familiarity with tools such as Chorus, Apollo, and Hive is a plus.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Paid time off.

• Company-recognized holidays.

• Flexible work arrangements and support for remote work.

• Maternity and paternity leave.