Sales Operations Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Assist leadership for the Solutions Engineering and Solutions Architect teams by providing tools, processes, and data support.

• Convert leadership priorities into actionable operating plans, process modifications, and systems requirements.

• Take ownership of essential GTM systems such as Opine, ensuring automation, process enhancements, and the execution of new initiatives.

• Manage SE and SA reporting and KPIs, which include coverage, pipeline engagement, technical win rate, POC/POV conversion and cycle time, as well as influenced pipeline and bookings.

• Design and oversee SE/SA sales processes, including opportunity intake, team assignments, capacity-based routing, POC/POV tracking, and handoff to TAM.

• Ensure the quality of Salesforce data, including technical-stage fields, SE Owner, Opportunity Team assignments, and technical win/loss reasons.

• Collaborate with Business Systems to define, prioritize, and test modifications to Salesforce and GTM tools, while promoting their adoption.

• Assist with SE/SA capacity, headcount, and coverage modeling, aligning coverage with territory design and fiscal-year planning.

• Provide support for quota, territory, and compensation processes related to SE/SA roles.

• Work together on onboarding, ramp tracking, and the rollout of playbooks.

• Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional initiatives.

• Lead projects from conception to launch, including project plans, business requirement documents, and change management activities.

• Identify opportunities for process enhancements and AI-driven automation.

• Offer inputs on technical risk, POC status, and SE engagement during pipeline inspection and forecasting meetings.

• Support the maintenance of forecast accuracy throughout the sales organization.

• Define KPIs and establish a recurring reporting schedule.

• Develop scalable and repeatable processes for the Sales and GTM organization.

⛳️ Requirements

• Over 4 years of experience in Sales Operations, Revenue Operations, or a similar GTM operations function.

• Experience in a high-growth software/SaaS environment.

• Proven experience collaborating with Sales Engineering, Solutions Architect, or pre-sales teams.

• Strong knowledge of Salesforce, including reports, dashboards, opportunity management, and writing requirements for administrators and developers.

• Familiarity with Gong, Opine, and similar tools is preferred.

• Experience in creating KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams.

• Proficient in defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team transitions.

• Knowledgeable in project management, including project plans, business requirements documents, and business summaries.

• Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority.

• Excellent communication and interpersonal skills; comfortable engaging with technical audiences.

• Capable of working independently and focusing on future development.

• Must have legal authorization to work in the country of application.

• Note: Docker does not provide visa sponsorship for this position.

🏝️ Benefits

• Embrace a remote-first approach – Work from home, with optional offices in Seattle and Paris for connection and collaboration.

• Enjoy flexibility that fits your lifestyle – Manage your own schedule while delivering high-quality work.

• Generous paid time off (PTO).

• Designated quarterly Whaleness Days.

• Designated end-of-year Whaleness break.

• Support for home office setup.

• Technology stipend of approximately US$100 net per month.

• Annual stipend for attending conferences, courses, certifications, and ongoing learning opportunities.

• 16 weeks of paid parental leave after six months of employment.

• Equity offered to all full-time employees.

• Comprehensive medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker merchandise.