Commissions & Sales Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the development of annual and quarterly incentive compensation strategies that align with the company's revenue objectives.

• Evaluate the effectiveness of compensation plans using performance analytics and suggest necessary modifications.

• Oversee the complete monthly commissions cycle, which includes data extraction, validation, calculations, and the delivery of payout files.

• Calculate and disseminate commissions and incentives, along with monthly reports and calculators.

• Aid in the implementation of compensation systems like CaptivateIQ.

• Create reports and dashboards that track sales performance in relation to compensation outcomes.

• Assess the effectiveness of compensation plans, cost of sales, pay-for-performance alignment, and the ROI of incentive programs.

• Handle commission disputes by monitoring the Asana log, investigating issues, and presenting recommendations for approval.

• Maintain the definitive source of commissions information and proactively identify data integrity concerns.

• Collaborate with Finance to ensure accurate, audit-ready commission accruals.

• Keep documentation, policies, and procedures related to compensation plans up to date.

• Manage discount approval workflows and route exceptions appropriately.

• Reconcile approved discounts against invoiced discounts and produce variance reports.

• Identify patterns in discount requests and provide insights for policy updates.

• Ensure discounts are accurately recorded in CRM and billing systems.

• Track sales performance through Salesforce dashboards and trend analysis.

• Investigate revenue discrepancies from closed-won opportunities to billed revenue.

• Examine billing inconsistencies against contract terms, quotes, and Salesforce records.

• Support enhancements related to CPQ, billing, and CRM integrations.

• Monitor and reconcile commercial vendor utilization with purchase orders.

• Provide assistance with other Sales Operations responsibilities.

⛳️ Requirements

• Bachelor's Degree.

• At least 2 years of experience in Sales Operations, Revenue Operations, FP&A, or a Finance/Accounting role with exposure to commissions.

• Practical experience managing a monthly commissions cycle using Salesforce, CaptivateIQ, Xactly, or similar tools.

• Proficient in Excel / Google Sheets, including XLOOKUPs, pivot tables, and data validation techniques.

• Familiarity with Customer Relationship Management tools such as Salesforce and associated processes.

• Strong attention to detail and the ability to take ownership of processes where errors can have direct financial consequences.

• Excellent written and verbal communication skills, particularly in explaining dispute resolutions and variances.

• Working knowledge of AI tools for operational tasks, including large language models or AI-assisted tools.

• Experience in a SaaS environment is preferred.

• Knowledge of CPQ tools like Salesforce CPQ or DealHub and billing systems is preferred.

• Experience in creating or enhancing SOPs and process documentation is preferred.

• Must be eligible to work in the United States without sponsorship.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment—whether in-office, remote, or hybrid.

• Ongoing investment in your professional growth and development.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous flexible time-off (FTO) policy.

• Employee Stock Purchase Program.