Sales Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee Salesforce users, profiles, roles, page layouts, permissions, forecast hierarchy, quota records, pipeline stages, and territory assignments.

• Develop and sustain Salesforce reports and dashboards tailored for sales, channel, and leadership teams.

• Offer daily Salesforce triage and administrative assistance.

• Conduct independent quality assurance on Salesforce data accuracy and HubSpot sync integrity.

• Manage the rolling coverage model and identify segment deficiencies.

• Maintain quarterly forecasting dashboards and respond to ad-hoc data requests from sales and finance leadership.

• Provide monthly marketing funnel metrics and weekly channel pipeline summaries.

• Handle closed-won processing, review order forms and contracts, and manage NDA/MSA/DPA/security questionnaire workflows.

• Coordinate DocuSign execution, legal assessments, vendor documentation, and post-close invoicing alongside Finance and AWS Channel.

• Administer the PRM tool, overseeing users, portal setup, deal registration rules, partner tiers, and access permissions.

• Process deal registrations, address VAR conflicts, onboard VARs, and manage partner enablement resources.

• Maintain channel revenue dashboards and manage Crossbeam administration.

• Collaborate with Account Executives and Customer Success Managers on renewal documentation.

• Work with Finance on commission payout data and calculations.

• Deliver key performance indicators related to deal desk cycle time, Salesforce data integrity, channel effectiveness, forecast accuracy, and renewal/commission precision.

⛳️ Requirements

• Bachelor's or Master's degree with 4–5 years of experience in Sales Operations or Deal Desk at an Enterprise SaaS startup.

• Background in a Series B or C stage startup environment.

• Capability to work asynchronously in a remote-first setting with a high degree of autonomy.

• Expertise in Salesforce administration, encompassing flows, validation rules, reports, dashboards, user management, and data hygiene.

• Salesforce Admin certification is preferred, though not mandatory if substantial hands-on experience is evident.

• Practical experience with enterprise SaaS contracts, including NDA routing, MSA coordination, DocuSign, and order form evaluations.

• Familiarity with Coupa, Ariba, and/or AWS Marketplace portal invoicing is beneficial.

• Significant experience in channel/partner operations is highly desirable.

• Proficiency with EPRM tools such as Channeltivity, Impartner, Alliances, or Salesforce PRM is a distinguishing factor.

• Comprehension of deal registration processes, VAR conflict resolution, and partner pipeline reporting.

🏝️ Benefits

• Opportunities for career advancement and internal promotions.

• Flexible working hours.

• Remote work possibilities.

• A collaborative and inclusive workplace culture.

• Employee recognition and awards programs.

• Competitive salary packages.

• Performance-based incentive bonuses.

• Health insurance coverage for employees and their dependents.

• Support for learning, skill development, and continuous upskilling.

• Commitment to diversity and inclusion.