Sales Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily EDI order process by tracking incoming purchase orders, verifying pricing, items, MOQ, and allowance terms, and addressing exceptions prior to fulfillment.

• Manage the complete EDI transaction life cycle, which includes 850 purchase orders, 856 advance ship notices, 810 invoices, and 852 product activity/sales data where relevant.

• Investigate and resolve EDI errors, failed transmissions, and mapping issues.

• Assist with inbound shipments, shipment planning, and carrier appointment scheduling for Amazon and Walmart.com.

• Monitor the health of marketplace inventory, covering aspects like sell-through rates, weeks of cover, and the inbound pipeline; identify stock risks and collaborate on replenishment with demand planning and the 3PL.

• Coordinate end-to-end kitting, bundling, and repackaging projects, including managing component inventory, lead times, and 3PL work orders.

• Track materials for special projects such as shippers, displays, inserts, and packaging to meet retailer or channel deadlines.

• Intake and prioritize sample requests, manage sample inventory and reorder points, ensuring precise and timely shipping.

• Collaborate with sales, retail and distributor partners, marketplace channels, 3PL, and finance teams.

⛳️ Requirements

• Hands-on EDI experience is essential, with direct experience in an EDI platform managing live retailer transactions.

• A minimum of 2 years in sales operations, order management, customer service, or supply chain within a CPG, food & beverage, or consumer brand.

• Direct experience supporting retail and distributor accounts in sectors such as grocery, natural, club, mass, or e-commerce.

• Practical experience with e-commerce order fulfillment and inventory management on Amazon and/or Walmart.com, including order flow, inbound shipments, and stock position monitoring.

• Advanced proficiency in spreadsheets and comfort in reconciling large data sets across various systems.

• Outstanding attention to detail.

• Capability to manage multiple projects and deadlines while sustaining daily order flow.

• Clear and proactive written communication skills with retail buyers, replenishment analysts, 3PL partners, and internal teams.

• Strong sense of ownership and follow-through, with the ability to build, maintain, and continuously enhance processes.

• NetSuite experience is preferred, but not required.

• Familiarity with Vendor Central and Seller Central models, or Walmart's equivalent setups, is preferred.

• Knowledge of FBA and WFS inbound processes, shipment planning, and stranded inventory resolution is preferred.

• Hands-on experience with kitting, bundling, or co-pack projects, including BOM setup and work orders, is preferred.

• Exposure to 3PL operations, routing, and LTL/TL freight scheduling is preferred.

• An interest in functional beverages, wellness, or better-for-you food categories is preferred.

🏝️ Benefits

• Competitive compensation that aligns with experience and market standards.

• Comprehensive benefits package.

• Paid time off and company-observed holidays.

• Opportunities for professional growth and development.

• A collaborative, inclusive, and supportive work environment.

• Access to tools, resources, and training to facilitate success in the role.