Sales Operations Business Partner

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with Sales, Client Management, Product, and Marketing leaders to identify business and program requirements, transforming them into scalable operational roadmaps.

• Foster collaborative relationships within designated business units while aligning with Operations & Organizational Planning and other key stakeholders.

• Advocate for an operational mindset throughout designated business units and the broader organization.

• Lead the design, execution, and ongoing improvement of the program's operational strategy.

• Serve as a representative and advocate for program and participant experience functions in organizational planning and strategic discussions.

• Oversee complex or high-priority operational challenges and initiatives, ensuring timely resolutions.

• Establish, track, and report on operational trends utilizing data insights to enhance transparency and customer experience.

• Assist in the creation and evaluation of training and communication materials.

• Spearhead and participate in cross-functional initiatives focused on operational excellence, program scalability, and enhancements to user experience.

• Ensure that business operations adhere to applicable laws, regulations, professional standards, and ethical practices.

⛳️ Requirements

• A Bachelor's degree or higher in business management or a related discipline.

• Proven track record in planning, managing, and scaling operational processes effectively.

• A minimum of 4 years of relevant experience within Sales or Insurance sectors, preferably in a health insurance or similar context, managing intricate operations.

• Exceptional critical thinking, strategic planning, and problem-solving abilities.

• Outstanding interpersonal skills to build trust and strong relationships.

• Demonstrated proficiency in time management, prioritization, and multitasking.

• Advanced communication skills encompassing speaking, writing, and active listening.

• Capacity to give and receive feedback and constructive criticism from various channels.

• Familiarity with health plan benefits, processes, and operations, preferably in Medical or Dental.

• Experience within the Massachusetts insurance sector is preferred.

• A strong process-oriented mindset with effective problem analysis and resolution skills is preferred.

• Ability to communicate effectively.

• Proficiency in using personal computers and related technologies.

• Must conduct business in compliance with applicable laws, regulations, professional standards, and ethical guidelines.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Generous time off including Paid Time Off (PTO).

• Short- and long-term disability insurance options.

• Competitive 401(k) retirement savings match.

• Financial planning workshops available.

• Flexible remote work environment.