Sales Operations Business Partner

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with leaders from Sales and Client Management, Product, and Marketing to identify business and program requirements and convert them into actionable, scalable operational roadmaps.

• Foster collaborative relationships across targeted business units and coordinate efforts with Operations & Organizational Planning and other stakeholders.

• Advocate for an operational mindset throughout designated business units and the entire organization.

• Lead the design, execution, and ongoing enhancement of program operational strategies.

• Represent and advocate for program and participant experience functions, as well as constituent perspectives in organizational planning and strategic discussions.

• Oversee complex or high-priority operational challenges and initiatives, ensuring timely resolutions.

• Define, track, and report on operational trends using data insights to enhance transparency and customer experience.

• Assist in the development and review of training and communication materials.

• Spearhead and contribute to cross-functional initiatives aimed at achieving operational excellence, program scalability, and improvements in user experience.

• Conduct business in compliance with applicable laws, regulations, professional standards, and ethical guidelines; report any potential compliance or ethical concerns.

⛳️ Requirements

• Bachelor's degree or higher in business management or a related discipline.

• Proven success in planning, managing, and scaling functional operational processes.

• Minimum of 4 years of relevant experience in Sales or Insurance sectors.

• Experience in managing complex operations, preferably within a health insurance or similar environment.

• Exceptional critical thinking, strategic planning, and problem-solving capabilities.

• Outstanding interpersonal skills to act as a trusted advisor and cultivate strong relationships.

• Demonstrated abilities in time management, prioritization, and multitasking.

• Advanced proficiency in speaking, writing, and active listening.

• Capability to provide and receive feedback and constructive criticism.

• Understanding of health plan benefits, processes, and operations, ideally in Medical or Dental.

• Familiarity with the Massachusetts insurance landscape.

• Strong process-oriented mindset and effective problem analysis and resolution skills.

• Proficient communication skills.

• Ability to operate personal computers and related technologies effectively.

• Must conduct business in accordance with applicable laws, regulations, professional standards, and ethical considerations.

• Required to report any potential compliance or ethical issues to the designated Compliance Officer.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Generous time off, including PTO.

• Short- and long-term disability insurance.

• Competitive 401(k) savings match.

• Financial planning workshops.

• Remote work environment.