Sales Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and enhance standardized sales reports and dashboards that encompass ACV, ARR, NRR, pipeline, bookings, churn, and sales productivity.

• Monitor sales performance to identify key drivers and root causes, providing actionable recommendations to sales leadership and stakeholders.

• Highlight performance risks, process inefficiencies, and data quality concerns, driving follow-up actions towards sustainable resolutions.

• Prepare, validate, and oversee sales commission and bonus calculations in collaboration with Finance and HR.

• Collaborate with Finance on forecasting inputs and models, reconcile revenue metrics, and perform scenario analyses.

• Establish consistent definitions for KPIs, maintain data dictionaries and reporting-logic documentation, and ensure data quality through checks and alerts.

• Deliver ad-hoc analyses and business cases to support sales initiatives and strategic projects.

• Present concise, executive-ready insights during leadership meetings.

• Enhance sales processes and leverage automation and AI tools to minimize manual efforts and scale reporting and analytics.

• Work in partnership with Sales, Customer Success, Professional Services, Finance, HR, RevOps, and IT/Data teams throughout the Lead-to-Cash process, focusing on retention, utilization, revenue, and margins.

⛳️ Requirements

• Strong analytical and problem-solving abilities.

• Direct experience in creating reports and dashboards using BI tools such as Power BI or similar platforms.

• Proficient in Excel and experienced in handling large datasets.

• Familiarity with SQL or similar query languages is advantageous.

• Understanding of SaaS business models and commercial metrics, including ACV, ARR, NRR, pipeline, bookings, and churn.

• Knowledge of CRM systems, preferably Microsoft Dynamics, and insight into commercial business processes.

• Capability to clearly communicate complex analyses to non-technical audiences and convert data into actionable business insights.

• A curious and proactive approach to investigating problems, opportunities, and risks.

• A sense of ownership over outcomes and the ability to work autonomously.

• High attention to detail, practical prioritization skills, and a structured, dependable working style.

• A strong interest in AI-driven tools and automation.

• A growth mindset for learning new tools, technologies, and business processes.

• Effective collaboration skills with both technical teams and commercial stakeholders.

• Proficiency in English.

• German language skills are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible working arrangements to support work-life balance.

• Access to cutting-edge technology and tools.

• Collaborative and inclusive company culture.