Senior Manager, Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Sales Operations activities across various products and sales strategies.

• Supervise, mentor, and enhance the skills of a team comprising Sales Operations and Insights analysts.

• Conduct weekly reviews, monthly business assessments, and quarterly strategic evaluations with actionable follow-ups and accountability measures.

• Manage the execution of sales forecasting, consolidation, variance analysis, and reporting for leadership.

• Collaborate with Sales leaders and Finance to confirm assumptions, identify booking risks, and enhance predictability.

• Facilitate pipeline evaluation and governance, ensuring opportunity hygiene, pipeline coverage, conversion rates, stage advancements, deal aging, and adherence to sales processes.

• Assess and enhance lead-to-revenue processes, standardize workflows, and mitigate operational challenges.

• Work closely with the Head of Partnerships to create processes, reporting structures, and operational rhythms for partner-driven growth.

• Oversee Sales and Partnerships performance reporting, which includes executive scorecards, dashboards, KPIs, and analyses.

• Examine bookings, quota achievement, funnel efficiency, sales activities, productivity metrics, and partner-channel performance.

• Uphold Salesforce governance, ensuring CRM data quality, opportunity management, process compliance, and the integrity of reporting.

• Assess and refine commercial workflows, automation, and seller adoption strategies.

• Define and prioritize business needs, collaborating with EverOps Systems to develop scalable solutions.

⛳️ Requirements

• Over 8 years of progressive experience in Sales Operations, Revenue Operations, or a comparable go-to-market operations role within a B2B SaaS context; experience in multi-product or high-velocity SMB settings is preferred.

• At least 3 years of direct management experience, demonstrating success in coaching analytical and operational talent while fostering team accountability.

• Bachelor’s degree in Business, Finance, Analytics, or a related discipline, or equivalent practical experience.

• Advanced expertise in Salesforce, encompassing opportunity architecture, dashboards, reporting, process design, workflows, and CRM data governance.

• Proven experience in managing sales forecasting, pipeline assessments, and routine sales operations rhythms.

• Proficient in Excel and analytical skills, including complex formulas, modeling, and analysis of extensive datasets.

• Comprehensive understanding of SaaS sales funnels, bookings, pipeline coverage, conversion, quota achievement, and sales productivity metrics.

• Demonstrated capability to utilize AI and automation tools to streamline operational workflows, bolster analytical capabilities, and enhance team productivity.

• Strong business acumen, operational judgment, and stakeholder management skills, with the capacity to influence senior leaders, navigate competing priorities, and drive decisions backed by data and sound recommendations.

• Ability to work autonomously, manage competing priorities, and execute in a fast-paced, evolving organization.

• Demonstrated experience in supporting partner, channel, alliance, or indirect sales processes, including partner pipeline management, attribution, or performance reporting.

• Experience with multiple Salesforce instances or CRM consolidation, migration, or standardization is advantageous.

• Familiarity with Power BI or similar business intelligence platforms is a plus.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexibility to work from anywhere within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional growth and development.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Generous and flexible (FTO) time-off policy.

• Employee Stock Purchase Program.