Sales Operations Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Assist in enhancing the efficiency of sales operations and dealer-related activities across North America.

• Manage operational challenges involving dealers, strategic accounts, OEMs, selected direct clients, and internal teams.

• Examine order exceptions, information inconsistencies, and atypical operational issues.

• Facilitate the implementation of solutions until completion.

• Assess workflows and propose enhancements to boost efficiency, accuracy, service quality, and accountability.

• Ensure the maintenance of accurate information in Salesforce and other business systems.

• Generate weekly sales updates and operational reports.

• Oversee subscription invoicing processes in collaboration with Operations and address discrepancies and recurring operational issues.

• Support dealers' involvement in conferences, trade shows, and various commercial events.

• Collaborate with Sales, Technical, and Operations teams to enhance information flow, minimize rework, and strengthen commercial processes.

⛳️ Requirements

• Proven experience in sales operations, dealer operations, commercial support, business operations, or a related area.

• Solid understanding of indirect sales channels, distributor or dealer networks, and customer support workflows.

• Exceptional analytical and problem-solving capabilities.

• Competence in investigating atypical issues, evaluating alternatives, and suggesting feasible solutions.

• Ability to apply sound judgment, prioritize competing demands, and decide when to resolve issues independently or escalate them.

• Background in assessing and enhancing business processes, workflows, or operational practices.

• Familiarity with Salesforce or a similar customer relationship management tool.

• Proficient in Microsoft Office applications, especially Excel, and virtual collaboration platforms.

• Strong written and verbal communication abilities.

• Excellent organizational skills and a keen attention to detail.

• Capacity to maintain precise records and follow through on issues until they are resolved.

• Ability to cultivate relationships and influence outcomes across teams without formal authority.

• Experience in supporting machinery, equipment, industrial technology, or other technical products is a plus.

• Familiarity with both distributor-based and direct sales models is preferred.

• Understanding of global supply chains, order fulfillment, import/export processes, or international dealer networks is advantageous.

• Experience in analyzing operational performance data and identifying opportunities for improvement is preferred.

• Background in coordinating cross-functional process enhancement initiatives is desirable.

• Knowledge of subscription-based commercial processes or recurring invoicing is a plus.

• Experience collaborating with equipment manufacturers, industrial technology firms, or technical product distribution networks is beneficial.

🏝️ Benefits

• 5% bonus.

• Fully remote position available within the western United States.

• Occasional travel for dealer meetings, conferences, and trade shows, both domestic and international.