Sales Operations Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Enhance the efficiency of North American sales operations and dealer-related processes.

• Manage operational challenges involving dealers, strategic accounts, OEMs, selected direct customers, and internal teams.

• Investigate order discrepancies, information inconsistencies, and non-standard operational issues.

• Facilitate solutions from inception to completion.

• Analyze workflows and suggest enhancements to improve efficiency, accuracy, service, and accountability.

• Maintain precise information in Salesforce and other business systems.

• Generate weekly sales updates and operational reports.

• Oversee subscription invoicing activities in collaboration with Operations.

• Address discrepancies and recurring process challenges.

• Assist dealer involvement in conferences, trade shows, and other commercial events.

• Collaborate with Sales, Technical, and Operations teams to enhance information flow, minimize rework, and strengthen commercial processes.

⛳️ Requirements

• Experience in sales operations, dealer operations, commercial support, business operations, or a related discipline.

• Practical knowledge of indirect sales channels, distributor or dealer networks, and customer support procedures.

• Strong analytical and problem-solving abilities.

• Capability to investigate non-standard issues, evaluate alternatives, and propose practical solutions.

• Ability to exercise sound judgment, prioritize competing demands, and decide when to resolve issues independently or escalate them.

• Experience in evaluating and enhancing business processes, workflows, or operational procedures.

• Working knowledge of Salesforce or a similar customer relationship management system.

• Proficiency in Microsoft Office applications, especially Excel, and virtual collaboration tools.

• Excellent written and verbal communication skills.

• Strong organizational capabilities and attention to detail.

• Ability to maintain accurate records and follow issues through to resolution.

• Skill in building relationships and influencing outcomes across teams without relying on formal reporting authority.

• Experience in supporting machinery, equipment, industrial technology, or other technical products is advantageous.

• Experience in supporting both distributor-based and direct sales models.

• Familiarity with global supply chains, order fulfillment, import/export processes, or international dealer networks.

• Experience in reviewing operational performance data and identifying areas for improvement.

• Experience coordinating cross-functional process improvement initiatives.

• Familiarity with subscription-based commercial processes or recurring invoicing.

• Experience collaborating with equipment manufacturers, industrial technology firms, or technical product distribution networks.

🏝️ Benefits

• 5% Bonus.

• Fully remote position located within the eastern United States.

• Occasional domestic or international travel for dealer meetings, conferences, and trade shows.