Sales Manager – US Market

This is a fully remote position, open to applicants in Serbia, +2 more countries.

📋 Description

• Take charge of and enhance CRM and sales operations, which includes pipeline structure, lead lifecycle, data integrity, SLAs, and inbound workflows.

• Implement CRM best practices through training, audits, and corrective measures.

• Foster performance improvement via organized reporting and dashboards while enhancing funnel efficiency.

• Lead and develop the sales team effectively.

• Coach and mentor team members, conduct performance evaluations, and establish goals.

• Engage in the recruitment and training of new team members.

• Oversee high-volume inbound leads, managing response times, lead quality, workload distribution, and lead allocation.

• Maintain call quality and communication standards for clients based in the U.S.

• Review call interactions, provide coaching on objection handling and call structure, analyze deal losses, and enhance SMS and email communication channels.

• Manage metrics such as conversion rate, close rate, average deal value, speed to lead, and revenue per representative.

• Design and implement data-driven initiatives to boost conversion rates and sales performance.

• Proactively identify and resolve issues while taking ownership with limited resources.

• Initiate enhancements across sales processes, marketing collaboration, tools, and customer engagement.

⛳️ Requirements

• 7–10 years of pertinent sales experience, with a robust background in sales execution and revenue enhancement.

• Minimum of 2 years of managerial experience in leading and developing sales teams.

• Demonstrated success in sales roles, including direct ownership of targets, pipelines, and performance outcomes.

• Extensive hands-on experience with CRM systems (HubSpot or similar), encompassing daily operational usage, reporting, and pipeline management.

• Experience in managing inbound sales, ideally within a B2C or high-volume context.

• Proven ability to lead teams consisting of 5 or more Sales Representatives.

• Strong analytical skills with a capacity for making data-informed decisions.

• Familiarity with call-based sales models.

• Proficient in English (working with clients based in the U.S.).

• High level of engagement in daily sales operations.

• Nice-to-have: Experience in scaling inbound sales teams.

• Nice-to-have: Proven track record of improving conversion rates.

• Nice-to-have: Knowledge of call tracking and scoring tools.

• Nice-to-have: Experience in fast-growing or high-volume sales environments.

🏝️ Benefits

• Full-time, remote position (8:30 AM – 5:00 PM EST).

• B2B contract.

• Fixed salary complemented by performance-based bonuses.

• Genuine ownership of the sales function within a growing U.S. business.

• Opportunity to collaborate with a professional international team and esteemed U.S. clients.