Sales Manager, US Market

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Take ownership and enhance CRM and sales operations, which include pipeline structure, lead lifecycle management, data integrity, service level agreements (SLAs), and inbound workflows.

• Promote CRM best practices within the sales team through training sessions, audits, and necessary corrective measures.

• Enhance performance by utilizing structured reporting and dashboards, while pinpointing areas to increase funnel efficiency.

• Mentor and lead the sales team through coaching, performance evaluations, and the establishment of goals.

• Engage in the recruitment and training of new team members.

• Oversee the management of high-volume inbound leads, ensuring timely responses, quality of leads, distribution of workload, and conversion rates.

• Maintain call quality and communication standards for clients based in the US.

• Evaluate calls, provide coaching on objection handling and call structure, analyze lost deals, and develop support channels via SMS/email.

• Lead by utilizing key metrics such as conversion rate, close rate, average deal value, response time to leads, and revenue per sales representative.

• Create and implement data-driven initiatives aimed at enhancing conversion rates and overall sales performance.

• Proactively identify and resolve issues while initiating enhancements across sales processes, marketing collaboration, tools, and customer engagement.

⛳️ Requirements

• 5–7 years of relevant sales experience, demonstrating a solid background in sales execution and revenue generation.

• Minimum of 2 years in a managerial role, guiding and developing sales teams.

• Demonstrated track record in sales positions, including direct accountability for targets, pipelines, and performance metrics.

• Strong practical experience with CRM systems (such as HubSpot or similar), encompassing daily operational tasks, reporting, and pipeline management.

• Experience managing inbound sales, ideally within a B2C or high-volume context.

• Proven experience leading teams of 5 or more Sales Representatives.

• Strong analytical abilities with a capacity for making data-informed decisions.

• Familiarity with call-based sales models.

• Proficient in English, particularly in working with US-based clients.

• High engagement in daily sales operations.

• Nice to Have: A background in increasing B2C/B2B conversion rates.

• Nice to Have: Experience with AI tools and structured sales playbooks.

• Nice to Have: Experience in cross-functional collaboration.

• Nice to Have: Expertise in CRM optimization.

• Nice to Have: Knowledge in sales process and pipeline enhancement.

🏝️ Benefits

• Competitive salary with performance-based bonuses.

• Opportunity to join a highly skilled and dynamic team.

• Engaging experience working with prestigious clients in the US market.