Sales Manager – SMB Outbound Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and assist a team of 10–15 Account Executives in a dynamic outbound cold-calling setting.

• Propel daily outbound efforts and ensure that team members achieve or surpass key performance indicators (KPIs).

• Deliver hands-on coaching through call evaluations, live shadowing, and structured one-on-ones.

• Cultivate a collaborative, inclusive, and high-performance team culture centered on accountability, growth, and continuous learning.

• Organize team meetings, sales training sessions, and performance check-ins.

• Examine team performance metrics and apply strategies to enhance conversion rates and exceed monthly revenue goals.

• Guarantee clear and accurate communication of Yelp’s products, pricing, and policies to potential clients.

• Utilize Chatbench, Yelp’s internal LLM tool, to conduct research, draft proposals, analyze data, and address objections.

⛳️ Requirements

• A minimum of 1 year experience in developing and managing inside sales teams within a high-volume, outbound sales environment.

• Proven experience in selling digital products to small and medium-sized businesses (SMBs).

• Familiarity with Salesforce CRM.

• Documented success in leading teams in a cold-calling environment with an emphasis on high activity and quota fulfillment.

• Strong coaching and mentoring capabilities.

• Data-driven mindset with the ability to analyze performance metrics and implement actionable enhancements.

• Excellent communication, organizational, and time management abilities.

• Comfortable operating in a fast-paced, remote-first work environment.

• Bachelor’s degree OR 3+ years of customer-facing experience along with a high school diploma or GED.

• Candidates must reside in the United States.

• Must have access to an individual hardline high-speed internet connection; satellite internet and mobile hotspots are not acceptable.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off (PTO), increasing after 2+ years of service.

• 12 paid holidays plus an additional floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Work from home reimbursement.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Performance-based incentives.