Sales Manager, B2C

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and nurture a B2C sales team spread nationally, comprising approximately 12 to 20 professionals.

• Hold regular one-on-one meetings, conduct call coaching sessions, engage in performance discussions, and provide tailored development support.

• Monitor daily, weekly, monthly, and quarterly metrics including revenue, conversion rates, inbound and outbound activities, productivity, and other sales performance indicators.

• Utilize performance insights to inform coaching strategies and necessary actions.

• Listen to customer interactions, recognize patterns and opportunities, and deliver actionable feedback.

• Eliminate operational or system obstacles and ensure sufficient support and coverage for the team.

• Promote adherence to CRM and sales processes across various brands and point-of-sale systems.

• Collaborate with Sales Leadership, Marketing, Finance, HR, Talent Acquisition, Operations, Systems, and Site Leadership regarding hiring, onboarding, workforce planning, reporting, process enhancements, and business objectives.

⛳️ Requirements

• A minimum of 4 years of experience in B2C sales, including inside sales, contact center sales, enrollment sales, or other consumer sales settings.

• Proven experience in leading frontline sales teams.

• A track record of developing sales talent, enhancing performance, and fostering accountability without resorting to micromanagement.

• Experience in owning measurable team outcomes such as revenue, conversion rates, sales activity, productivity, or other performance targets.

• Proficiency with sales technology and CRM platforms such as HubSpot, Salesforce, or similar systems.

• Capacity to quickly adapt to new tools and processes.

• Experience leveraging sales reports, performance data, call insights, and customer behavior to identify trends and enhance execution.

• Comfortable leading a nationally distributed team across various time zones.

• Willingness to support occasional evenings, weekends, or other periods of high demand.

• Recent experience directly leading or coaching frontline sales professionals.

🏝️ Benefits

• Significant ownership of a nationally distributed frontline sales team.

• Direct influence on team performance and development.

• Extensive exposure across multiple education brands, systems, customer segments, and business partners.

• Collaboration with leaders from Sales, Marketing, Finance, HR, Operations, and Systems.

• Thoughtful, respectful, and transparent recruitment process.

• Equal Opportunity Employer dedicated to fostering an inclusive environment.