Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of Account Managers in North America, responsible for performance in retention and expansion.

• Mentor and develop Account Managers through regular one-on-ones, account assessments, and deal assistance.

• Oversee renewal results, account growth, and overall revenue performance for customers.

• Implement structured account planning to strengthen relationships and uncover growth possibilities.

• Establish and nurture relationships with senior stakeholders across major accounts.

• Foster a high-performance, accountable, and commercially driven team culture.

• Utilize data to pinpoint churn risks, identify expansion indicators, and analyze trends within the customer base.

• Enhance Sold-to-Invoice conversion rates and minimize friction following a Closed Won.

• Ensure consistent CRM usage and clear ownership of accounts within the team.

• Collaborate with Marketing, Partnerships, and Operations to facilitate customer growth.

• Contribute to go-to-market strategies concerning retention, pricing, and expansion initiatives.

• Assist in the hiring, onboarding, and continuous development of Account Managers.

• Explore opportunities to leverage automation and AI for improved efficiency and customer insights.

• Report directly to the VP of Global Customer Growth.

⛳️ Requirements

• Demonstrated experience in managing post-sale revenue, including renewals and account expansion.

• Over 5 years of experience leading and scaling Account Management or post-sale teams.

• Strong commercial acumen with a focus on both retention and growth strategies.

• Preferred experience in EOR, global payroll, HR tech, or similar SaaS environments.

• Excellent stakeholder management abilities, both internally and externally.

• Data-driven mindset, capable of identifying risks and opportunities proactively.

• Enthusiasm for building and cultivating high-performing teams.

• Adaptable to a fast-paced, dynamic work environment.

• Professional proficiency in English.

• Must reside in an eligible country/location as per the listed criteria.

🏝️ Benefits

• Equity

• Commission

• Flexible Time Off

• Parental Leave

• Health and Dental Insurance, where applicable

• Retirement Savings

• Employee Incentive Plan

• Up to 25% travel opportunities, including customer meetings, team offsites, and company events