This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to potential clients within 24 hours after tours are booked to confirm specifics, highlight community advantages, and ensure automated reminders are verified.

• Record scheduled follow-ups in the CRM and reach out to prospects at the agreed date/time through text, DM, or phone call.

• Dispatch post-tour summary messages within 24–72 hours.

• Address routine inquiries and escalate more complex questions to local leasing agents.

• Ensure timely completion of outstanding applications.

• Update the prospect pipeline statuses, including Tour Scheduled, Showed, No-Show, Applied, and Signed.

• Keep CRM notes organized and outline clear next steps for every lead.

• Enhance tour show rates and finalized lease signings across designated salon-suite locations.

• Facilitate connections between marketing, in-person leasing agents, and incoming prospects.

⛳️ Requirements

• A minimum of 1 year of experience in appointment setting, sales administration, or high-touch customer support.

• Outstanding written and verbal English skills.

• A warm and empathetic communication style.

• Highly detail-oriented and process-focused.

• Strong time management skills and ability to track CRM tasks reliably.

• Availability to work Monday–Friday, from 9:00 AM to 5:00 PM CST.

• Capability to nurture warm leads and coordinate efforts across 8–14 U.S. locations.

🏝️ Benefits

• Monthly performance bonus ranging from $50 to $100 for achieving 95%+ on-time follow-ups and surpassing the previous month's baseline tour show rate.

• Opportunity for remote work.

• Schedule aligned with U.S. time zones.