Sales Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee customer relationships throughout the entire commercial journey.

• Ensure engagement, provide consultative support, and perform ongoing follow-ups to enhance contract conversion and customer satisfaction.

• Reach out to existing customers to nurture active relationships and discover opportunities for growth.

• Utilize WhatsApp to foster engagement, offer support, and assist customers in navigating the next steps.

• Facilitate customer training sessions to guarantee efficient utilization of the platform.

• Analyze and track CRM metrics, pinpointing areas that need attention and opportunities for enhancement.

• Supervise contract generation, ensuring all steps are executed accurately and timely.

• Engage in regular team meetings, offering operational insights and updates.

• Report any bugs or instabilities encountered in customers’ workflows, working in collaboration with the product team.

• Provide direct support for contract conversion, emphasizing customer success.

⛳️ Requirements

• Previous experience in customer service, relationship management, or support, particularly within digital companies, fintechs, proptechs, or startups.

• Exceptional written and verbal communication skills, especially through WhatsApp and phone calls.

• Empathy, active listening, and patience when assisting customers, with the capacity to see things from their perspective.

• Strong time-management, organizational, and self-management abilities.

• Proficient in CRM tools such as RD Station, HubSpot, Pipedrive, or equivalent platforms.

• Experience in onboarding, training, or managing the customer journey is an advantage.

• Digital savvy, with the ability to navigate various tools and internal systems effortlessly.

• Familiar with CRM systems for tracking sales funnels and customer status.

• Comfort in using tools like Google Workspace, Slack, and others.

• Excellent organizational skills to manage multiple customer interactions systematically.

• Consultative mindset, capable of identifying engagement and conversion opportunities.

• Results-oriented individual with a focus on customer activation.

• Ability to engage with diverse customer profiles and adjust the approach as necessary.

• Capacity to drive the pace of the customer journey and motivate progress through each stage of the workflow.

• Proactive, self-driven, and dedicated to achieving results.

• Possession of a university degree, associate degree, or postgraduate qualification.

• Proficient in Portuguese.

🏝️ Benefits

• Commission

• Day off

• Meal allowance

• Home-office allowance