Sales Engineer, Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to identify customer needs and enhance the sales process.

• Perform product demonstrations and technical presentations for Conversational Analytics and Conversational Automation solutions.

• Facilitate customer discovery sessions and convert business requirements into technical solutions.

• Create solutions that resolve customer pain points and fulfill requirements.

• Plan, lead, and oversee Proofs of Concept (POCs) with clients and internal teams.

• Prepare Statements of Work (SOWs) and other documentation related to solutions.

• Engage in solution delivery as the representative of the customer.

• Relay customer requirements and feedback to central teams.

• Act as a liaison between customers and central Solution and Professional Services teams.

• Assist in on-site solution and Professional Services delivery.

• Establish connections with technical stakeholders and business leaders.

• Ensure that proposed solutions meet technical requirements and align with business objectives.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or a related discipline is preferred.

• Experience in sales engineering, solutions consulting, or product management related to customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, or related fields.

• Practical technical skills.

• Strong interpersonal skills.

• Exceptional written and verbal communication abilities.

• High attention to detail, analytical thinking, and problem-solving skills.

• Strong customer orientation and ability to cultivate trusted relationships with both technical and business stakeholders.

• Capability to engage in technical discussions with IT teams while understanding and addressing the needs of business stakeholders.

• Ability to juggle multiple priorities and produce high-quality work within deadlines.

• Must be based in the USA.

• Willingness to travel up to 25% of the time.

• Proficient written and verbal communication skills in English.

🏝️ Benefits

• Comprehensive organizational culture.

• Commitment to diversity and inclusion.

• Equal opportunities regardless of race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, or genetic characteristics.