Sales Engineer, Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical foundation for Salt River Connect’s sales initiatives by transforming its Services Ecosystem into deployable, precisely priced, and justifiable solutions.

• Take ownership of technical discovery, solution design, and proof-of-concept execution across Communications, CX, Networking, Security, and SaaS & AI.

• Collaborate with SRC Sales & Operations to transition deals from the initial call to a signed Statement of Work (SOW).

• Offer reliable technical advice and convert customer needs into accurate, deployable, and fairly priced solutions.

• Lead technical demonstrations, proofs of concept, and platform overviews.

• Convert customer requirements into solution architectures and pricing strategies.

• Manage technical responses to RFPs/RFIs and security or compliance inquiries.

• Participate in sales calls and customer meetings as the technical and solution expert.

• Create and present statements of work, network diagrams, and migration/cutover plans.

• Assist in pricing and proposal development alongside sales and product teams.

• Address technical objections relating to SIP trunking, POTS replacement, E911, dial-plan migration, and M365 integration.

• Keep informed about the SRC Services Ecosystem, including UC/CCaaS, networking, and security products.

• Stay updated on SKUs, MRC pricing frameworks, and the commercial catalog.

• Act as the technical liaison between customers and Product & Technology concerning feasibility, timelines, and limitations.

• Identify and communicate product gaps and integration challenges to Product & Technology.

• Ensure that solutions are deployable in the field.

• Facilitate smooth technical transitions from sales to Operations & Support and provisioning.

• Recognize expansion and cross-sell opportunities based on technical compatibility.

• Aid in renewal discussions with technical validation of achieved outcomes.

⛳️ Requirements

• Bachelor's degree in a technical, business, or related discipline, or equivalent experience is preferred.

• Over 3 years of experience in a sales engineering, solutions engineering, or technical pre-sales role.

• Background in telecom, UCaaS/CCaaS, networking, or managed IT/MSP environments.

• Familiarity with SIP trunking, VoIP/UC, CX, and CCaaS platforms.

• Experience working directly with a sales team in a quota-affecting capacity.

• Strong technical proficiency across voice, networking, security, and SaaS/collaboration platforms.

• Ability to translate complex technical concepts into clear, outcome-focused narratives for non-technical audiences.

• Comfortable independently conducting discovery calls, demonstrations, and technical Q&A sessions.

• Capable of producing accurate SOWs, network diagrams, and pricing with minimal supervision.

• Collaborative mindset and ability to work closely with sales teams.

• Comfortable operating in uncertain conditions within an evolving proof-of-concept landscape.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements to promote work-life balance.