Sales Engineer, Northeast

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Deliver technical sales support across all stages of the sales process, including product demonstrations.

• Respond to inquiries from potential customers and articulate the technical capabilities of Tenna’s platform.

• Develop and maintain software demonstration environments according to specifications.

• Employ a consultative approach to identify and resolve prospective customers’ challenges.

• Collaborate with Customer Success to handle technical support inquiries from current customers as necessary.

• Work alongside Engineering and Product teams on platform modifications and customer concerns.

• Keep informed about the product roadmap, hardware offerings, and new feature launches.

• Act as the company’s subject matter expert on platform-specific features and functionalities.

• Lead support for product-specific inquiries and conduct internal training sessions.

• Facilitate the onboarding of newly hired Sales and Customer Success Representatives to the platform.

• Certify and approve internal training initiatives.

• Partner with Marketing to update technical presentations and materials.

• Assess Sales and Customer Success strategies and propose improvements.

• Coordinate with Executive Leadership regarding internal training, strategic initiatives, and product roadmap.

• Produce ad hoc reports as needed.

• Assist in maintaining Salesforce and HubSpot databases.

⛳️ Requirements

• Over 5 years of experience in a Sales Engineer or pre-sales capacity.

• More than 5 years of experience delivering technical support in a SaaS environment.

• Experience in the construction technology sector or construction industry is highly desirable.

• Background in a technical, production-oriented environment.

• Strong familiarity with Salesforce, Help Scout, HubSpot, or similar software is preferred.

• A self-driven and adaptable individual with a strong service orientation and a “do what it takes” mentality.

• Demonstrated analytical curiosity and creativity, along with flexible critical thinking and problem-solving skills.

• Proficient computer skills (Microsoft Office, Excel, PowerPoint, etc.).

• Willingness to travel up to 50% as business requires.

• Capability to prioritize and manage multiple tasks in a fast-paced setting.

• Positive attitude and a strong eagerness to learn and stay updated on platform changes.

• A Bachelor’s Degree in Business, Marketing, Computer Science, or a related discipline is preferred.

• Must currently reside in or be willing to relocate to New York, New Jersey, or Pennsylvania.

🏝️ Benefits

• Full-time employment opportunity.

• Competitive salary and commission structure offered.

• Comprehensive, low-cost benefits packages available.

• Benefits coverage starts on the first day of employment.

• Paid Time Off and Volunteer Time Off offered.

• Dependent Care benefits provided.

• 401k matching available.

• Employee referral bonuses.

• Flexible remote work arrangement.

• Travel may be required up to 60% of the time.