Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the technical resource for the Sales team throughout the sales process.

• Articulate how products address customer challenges from a technical perspective.

• Support customers, partners, and the internal sales team with the technical elements of HID PACS solutions, products, and services.

• Deliver prompt assistance and technically robust solutions while educating customers.

• Foster trusting relationships with technology decision-makers and influencers.

• Comprehend the technology and business strategies of channel partners.

• Coordinate demonstrations and proofs of concept for seminars, conferences, and trade shows.

• Conduct technical training for partners and end-users on HID technologies and industry topics.

• Collaborate with Product Marketing and Engineering teams to gather and address customer requirements and insights.

• Relay partner feedback to Product Management and other cross-functional teams.

• Maintain a strong technical understanding of the HID portfolio and continuously learn new technical concepts.

• Provide timely support to colleagues and mentor junior team members.

⛳️ Requirements

• Bachelor’s degree in a technical discipline such as IT, Science, or Engineering, or equivalent professional experience.

• At least 4–5 years of experience in a technical or presales role supporting Physical Access Control Technology/Solutions.

• A minimum of 2–3 years of extensive experience with HID PACS Products and Services.

• Familiarity with PACS systems and components, including directory services, databases, network protocols, authentication protocols, network security, cloud integrations, encryption standards, and device provisioning workflows.

• Understanding of industry standards such as OSDP, Wiegand, ISO/IEC 14443, ISO15693, UL294, AES, FICAM, PSIA, and mobile access technologies.

• Knowledge of digital information representation, including bits, bytes, MSB/LSB, JSON, and CSV.

• Awareness of industry-specific PACS requirements and compliance standards.

• Strong industry knowledge and a commitment to staying updated with trends.

• Exceptional communication, presentation, and interpersonal abilities.

• Capability to manage multiple priorities and function efficiently in a matrixed organization.

• Strong technical aptitude with the ability to convey and grasp technical concepts.

• Preferred experience and understanding of the access control and/or IT sales channel market.

• ASIS PSP, CSEIP, CISSP, or other PACS domain certifications are preferred.

• Ability to collaborate with account managers, partners, and customers as part of a remote team across the region.

• Must be legally authorized to live and work in the United States.

• Immigration sponsorship is not an option.

🏝️ Benefits

• Competitive salary and rewards package.

• Comprehensive benefits and annual leave offering to support work-life balance.

• A lively, inclusive, and welcoming workplace culture.

• Extensive opportunities and resources for career development.

• Flexible working environment.

• Regular feedback, training, and development opportunities.