Sales Engineer – MSP

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Facilitate discovery discussions with clients to comprehend their business challenges, technical needs, and desired outcomes.

• Evaluate and document the clients' current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for enhancement.

• Create customized, scalable, and cost-efficient managed services solutions that align with the client's requirements and long-term objectives.

• Prepare and present solution proposals that articulate value, technical strategy, and anticipated benefits.

• Work in conjunction with Sales, Project Management, and Support teams to confirm that solutions are viable and consistent with FusionTek’s capabilities.

• Keep abreast of emerging technologies and consult with internal teams to expand service offerings and maintain a competitive advantage.

• Provide education to internal teams regarding new solutions, sales techniques, deployment strategies, and integration with the current service portfolio.

• Act as a liaison between client needs and technical solutions.

• Convert client requirements into clear, actionable project plans for the Projects team.

• Identify client challenges, suggest customized solutions, and guarantee a smooth transition to delivery.

⛳️ Requirements

• A High School Diploma is mandatory.

• A Bachelor’s Degree in an IT-related discipline is preferred.

• A minimum of 5 years of technical support experience in a Managed Service Provider (MSP) environment is REQUIRED.

• Candidates with backgrounds solely in SaaS, enterprise software, or general IT sales will not be considered for this specific position.

• 2–3 years of experience as a Sales Engineer or in a comparable solutions-focused technical role.

• Strong expertise in desktop and server operating systems is essential.

• Comprehensive understanding of networking concepts and design, including IP addressing, DNS, DHCP, VPN, VLANs, and firewalls.

• Significant experience in designing cloud solutions, such as O365, Azure, Azure AD, and Intune.

• Familiarity with ITIL frameworks and best practices in service management is required.

• Experience with RMM tools; familiarity with Datto RMM is an advantage.

• Experience with Autotask PSA is a bonus.

• Microsoft 365 Certified: Administrator Expert (MS-102) is a plus.

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is an advantage.

• Ability to work independently as well as collaboratively within a team environment.

• Outstanding written and verbal communication skills.

• Self-motivated, proactive, and a strong advocate for client success.

🏝️ Benefits

• Eligibility for quarterly bonuses: Earn up to 4% each quarter by meeting departmental KPIs and metrics.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with 4% company matching and immediate vesting.

• Generous paid time off (PTO).

• Paid company holidays.

• Dedicated PTO for birthdays.

• An additional floating holiday.

• Educational reimbursement for certification examinations.

• Company-provided training resources.

• Engaging events and opportunities to connect with colleagues.