Sales Engineer – Midwest

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Delivers technical sales assistance to the Sales Team by engaging in all stages of the sales process, including product demonstrations.

• Responds to inquiries from potential customers and effectively communicates the technical capabilities of our platform.

• Develops and manages software demonstration environments according to specifications.

• Utilizes a consultative approach to thoroughly understand and address the challenges faced by prospective customers.

• Collaborates with Customer Success to manage and respond to technical support inquiries from current customers as required.

• Works together with Engineering and Product teams to remain informed about all platform-specific updates and resolve customer concerns.

• Maintains awareness of the product roadmap, hardware offerings, and new feature launches.

• Acts as the company's Subject Matter Expert (SME) on platform-specific features and functionalities.

• Conducts product-specific support and training sessions internally.

• Facilitates the onboarding process for newly hired Sales and Customer Success Representatives onto the platform.

• Certifies and approves internal training programs.

• Partners with Marketing to update technical presentations and materials.

• Assesses Sales and Customer Success strategies and suggests improvements.

• Coordinates with Executive Leadership on internal training, strategy, and the product roadmap.

• Executes ad hoc reporting as needed.

• Aids in maintaining Salesforce and HubSpot databases.

⛳️ Requirements

• Over 5 years of experience in a Sales Engineer or pre-sales capacity.

• More than 5 years of experience providing technical support in a SaaS environment.

• Experience in construction technology or the construction industry is highly desirable.

• Background in a technical, production-oriented setting.

• A Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.

• Strong proficiency with Salesforce, Help Scout, HubSpot, or similar software is preferred.

• A self-driven and adaptable individual with a strong service orientation and a commitment to "do what it takes."

• Demonstrates a keen analytical curiosity and creativity, alongside flexible critical thinking and problem-solving skills.

• Proficient in computer skills, including Microsoft Office, Excel, and PowerPoint.

• Willingness to travel flexibly up to 50% as required by business needs.

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

• Positive attitude with a strong eagerness to learn and keep updated on changes to our platform.

🏝️ Benefits

• Full-time position available.

• Competitive salary and commission structure offered.

• Comprehensive, low-cost benefits packages provided.

• Benefit coverage starts on the first day of employment.

• Paid Time Off and Volunteer Time Off are available.

• Dependent Care benefits offered.

• 401k matching available.

• Employee referral bonuses provided.