Sales Engineer – Mid West

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead technical discovery efforts to comprehend customer workflows, limitations, and success criteria.

• Conduct product demonstrations both in the office and on-site, articulating value in a customer-tailored manner.

• Collaborate with the Sales team on evaluations, pilots, proposals, and technical validation to aid in closing deals and expanding business.

• Act as a reliable technical advisor to operations, site leadership, technical teams, and executives.

• Assist with deployments and onboarding by educating customer teams on robot operation, best practices, and basic maintenance procedures.

• Diagnose issues related to robotic and electrical systems as well as hardware/software integration challenges.

• Document customer interactions, common issues, and scalable solutions; contribute to the development of playbooks and training resources.

• Monitor adoption indicators and proactively mitigate risks.

• Collaborate with Sales and Customer Success teams on renewals, upsells, and maintaining long-term account health.

• Participate in Quarterly Business Reviews (QBRs) and customer check-ins as the technical representative discussing outcomes, ROI, roadmap alignment, and next steps.

• Collect field feedback and relay insights to the Product and Engineering teams.

• Foster customer advocacy through references, case studies, and site visits.

⛳️ Requirements

• Minimum of 3 years' experience in a Sales Engineer, Solutions Engineer, Field Engineer, Technical Account Manager, Robotics Field Operations role, or a similar customer-facing technical position.

• Practical experience with hardware and software systems, including robotics, IoT, industrial automation, and construction technology.

• Strong troubleshooting capabilities and the ability to work comfortably in challenging real-world environments.

• Exceptional communication and presentation skills, with the ability to convert technical details into business outcomes.

• Capacity to collaborate across functions (Sales, Customer Success, Product, Engineering) and excel in a dynamic startup environment.

• Willingness to travel to project sites as necessary (typically around 30–35%).

• Experience in construction, solar energy, civil engineering, surveying, or related infrastructure workflows.

• Knowledge of GNSS/GPS, RTK, total stations, or construction layout methodologies.

• Experience in managing pilots/evaluations and assisting in procurement or vendor selection processes.

• Proficient in working with metrics and customer health indicators (adoption, retention risk, ROI).

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Equity and stock options.

• Health, dental, and vision insurance coverage.

• A significant role in a rapidly growing robotics startup.

• Opportunity to influence customer experience and impact product roadmap through field insights.