Sales Engineer

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Collaborate with Sales teams throughout the sales cycle, offering technical expertise and insights.

• Conduct technical discovery sessions to gain a deep understanding of customer needs, use cases, and business goals.

• Provide customized product demonstrations and technical presentations.

• Architect comprehensive solutions across various technologies and domains.

• Create technical proposals that detail solution architecture, integrations, implementation requirements, and associated risks.

• Assist in technical qualification and proactively identify potential risks early in the sales cycle.

• Position Trustonic solutions effectively against competitors and alternative technologies.

• Establish trusted technical relationships with customers, partners, and vendors throughout the APAC region.

• Simplify complex technical concepts for both technical and non-technical audiences.

• Offer technical guidance and support throughout the sales process, including handling objections and technical inquiries.

• Influence and align stakeholders from Sales, Product, Engineering, and Delivery.

• Participate in customer meetings, industry conferences, technical forums, and events.

• Collaborate with Product and Professional Services to define delivery requirements and Proof of Concept opportunities.

• Ensure a seamless handover of technical requirements, solution designs, and risks to Delivery teams.

• Assist customers as they transition from sales to implementation.

• Provide ongoing technical guidance throughout the customer lifecycle and help resolve intricate customer challenges.

• Help accelerate time-to-revenue by ensuring opportunities are well qualified and technically prepared for delivery.

• Identify tools and processes that enhance customer engagement and internal efficiency.

• Investigate ways to leverage AI and emerging technologies to enhance technical pre-sales activities.

• Share customer insights and requirements with Product and other internal teams.

• Contribute to the enhancement of pre-sales processes, documentation, and operational methodologies.

⛳️ Requirements

• Proven experience in Sales Engineering, Pre-Sales, Solutions Engineering, Technical Consulting, or a similar customer-facing technical role.

• Background in the smartphone, mobile, telecom, or SaaS ecosystem.

• Experience managing enterprise customers and navigating complex technical relationships.

• Strong expertise in solution design and technical consulting.

• Familiarity with secure systems and technologies.

• In-depth knowledge of APIs, webhooks, and cloud-based architectures.

• Experience in a SaaS environment.

• Prior experience with device manufacturers or within the device manufacturing ecosystem is advantageous.

• Experience with device locking technologies is highly desirable.

• Exceptional technical discovery, solution design, and consultative selling abilities.

• Capability to create end-to-end solutions that span multiple technologies.

• Excellent skills in presentation and product demonstrations.

• Strong communication and stakeholder management capabilities, with the ability to simplify complex subjects.

• Effective problem-solving skills and a practical, innovative approach.

• Ability to influence and drive progress across teams without direct authority.

• Highly organized, proactive, and adept at managing multiple priorities.

• Comfortable engaging with international customers, partners, and colleagues.

• Proficient in English, both written and verbal.

• Experience with first-party locking solutions such as Samsung Knox Guard, Google DLC, or Transsion Paytrigger is a plus.

• Experience using AI to create tools or enhance technical workflows is beneficial.

• Familiarity with tools such as Zendesk, Aha!, Confluence, or Notion is advantageous.

• Understanding of the telecom industry or device manufacturing operations is a plus.

• An undergraduate degree or equivalent skills, experience, and knowledge in Computer Science and Information Technology.

🏝️ Benefits

• Bonus scheme to share in our success.

• Private medical insurance from day one.

• Flexible remote working arrangements to complement your lifestyle.

• An unrestricted holiday policy with no upper limit.

• Support for volunteering and causes that are meaningful to you.

• Opportunities for professional growth and career advancement.

• Exposure and interaction with global teams.

• Commitment to diversity, equity, and inclusion.

• A collaborative environment where your voice is valued, and your well-being is prioritized.

• The chance to work on technology that fosters global economic inclusion and makes a significant difference in people's lives.