Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical resource for distributors, dealers, and installers regarding TanDeck products.

• Serve as a liaison between the market and Engineering, conveying field feedback, performance challenges, and customer requirements to Engineering, and relaying engineering and product outcomes back to the channel.

• Collaborate with distributors, dealers, and installers to provide installation solutions, including recommendations for substructures, installation techniques, and material choices for TanDeck decking systems.

• Assist installers with best practices for installation, guidance on fastening and fabrication, and troubleshooting on job sites.

• Facilitate new product launches by educating distributors, dealers, and installers on changes, the reasons behind them, and their implications for specifications or installation.

• Investigate and help resolve field performance complaints in collaboration with Engineering, Production, and Quality teams.

• Support code compliance and the documentation of testing, including ICC-ES reports, span tables, and fire ratings, for architects, builders, and code officials.

• Create training documents, manuals, and technical resources to enhance education for distributors, dealers, and installers.

• Develop and deliver both in-person and virtual presentations to train distributor and dealer networks on best practices and the distinctions within the product line.

• Maintain comprehensive records of customer interactions, technical support inquiries, and solutions offered.

• Collect feedback from the field and channel, providing insights to Product, Engineering, and R&D teams to foster continuous improvement.

• Represent the company at industry trade shows, dealer events, and technical workshops.

⛳️ Requirements

• Understanding of plastics, polymers, or construction materials; experience with HDPE is highly preferred.

• Excellent communication and presentation capabilities, with the skill to simplify technical concepts for varied audiences.

• Experience in creating technical documents, training materials, or instructional content.

• Willingness to travel to customer sites and industry events, with travel up to 75% of the time.

• Preferred experience in fabrication, machining, or structural design utilizing polymer-based products.

• Preferred experience with deck/dock installation.

• Knowledge of building codes and ICC-ES (or equivalent) testing standards for decking products is preferred.

• Familiarity with CAD software and technical drawing review is preferred.

• Background in building customer training programs (manuals, videos, presentations) is preferred.

• Proven ability to collaborate cross-functionally with sales, product development, and manufacturing teams.

• A Bachelor’s degree in Engineering, Materials Science, Industrial Design, or a related field is required (or equivalent technical experience).

• At least 3 years of experience in technical sales, applications engineering, or deck/dock contractor/installation work is required.

• Ability to travel to customer sites, jobsites, and industry events up to 75% of the time, including by air and car.

• Capacity to work in and around jobsite and installation environments, which may involve exposure to outdoor conditions, tools, and construction materials.

• Ability to stand, move, and present for extended periods while conducting on-site training and trade show demonstrations.

• Capability to sit for extended periods while working at a computer or during travel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture with a focus on teamwork and collaboration.