Sales Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Support the Sales team in achieving revenue targets by providing high-quality pre-sales technical assistance and presentations.

• Clearly communicate the value of NETSCOUT solutions to potential clients.

• Act as the product solution expert for NETSCOUT Systems.

• Collaborate with Account Managers and the Regional Director to formulate business and technical strategies.

• Assess prospect needs and help devise strategies to secure business.

• Assist Sales Teams with strategic sales decisions.

• Recognize critical events or business challenges and propose solutions to clients.

• Deliver specialized technical support utilizing NETSCOUT best practices and available Sales Engineering resources.

• Direct technical initiatives and foster relationships across clients’ IT silos.

• Document customer infrastructure, comprehend challenges, and identify potential projects.

• Support financial objectives throughout the sales process and aid in opportunity assessment and forecasting.

• Create and present proofs of concept while managing competitive evaluations.

• Prepare and execute onsite or remote presentations using WebEx or Meeting Place.

• Conduct both canned and live product demonstrations.

• Facilitate whiteboard discussions with customers, resellers, and integrators.

• Explore system usage scenarios and identify upsell opportunities.

• Adapt to situations involving multiple integrators on a shared customer network.

• Travel 40–50% within the designated territory and region.

• Differentiate NETSCOUT products from those of competitors.

• Analyze market trends and demonstrate how NETSCOUT solutions meet emerging needs.

• Contribute to sales strategy from a solution-requirements perspective.

• Build relationships in key accounts and enhance overall account relationships.

• Propose new product directions through contributions to EBO/SBO.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field.

• A minimum of 10 years of experience in IT and/or at least 7 years in a pre-sales engineer, Network Engineer, Application Engineer, or pre-sales technical support role.

• Proven experience collaborating with customers to identify technical challenges and requirements, and effectively proposing suitable solutions.

• A demonstrated record of success and achievement in pre-sales for both personal and team performance.

• Strong background in Networking and Applications.

• Proficient knowledge of Linux and Windows operating systems.

• Familiarity with the cultural and business practices in the Region.

• Experience with Cisco routing, switching, gateways, and applications.

• Knowledge of TCP/IP, SNMP, Netflow, and VoIP.

• Understanding of various network topologies, including LAN and WAN (MPLS, Frame, ATM).

• Familiarity with trend analysis concepts.

• Understanding of security concepts.

• Knowledge of network infrastructure concepts.

• Familiarity with Network General (Sniffer) tools.

• Experience in network performance management.

• Knowledge of fault and alert management concepts.

• Proficient understanding of operating systems (Linux, NT).

• Knowledge of SDN/NFV and virtualization technologies.

• Experience with public and private cloud environments.

• Previous experience responding to or creating RFIs or RFPs.

• Completion of formal sales training in pre-sales techniques is mandatory.

• CCNA, CCNP, and CCIE certifications are advantageous.

• Familiarity with HP/OV, IBM Tivoli, EMC SMARTS, and ArcSight is beneficial.

• Experience with nGenius products is a plus.

• Previous participation in security audits is an advantage.

🏝️ Benefits

• Opportunities for professional development.

• Training and development programs for individual contributors, management, and leadership.

• Reasonable accommodations for candidates with disabilities.