Sales Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Present technical demonstrations, product showcases, and solution workshops for both current and potential customers and partners.

• Articulate the value proposition, features, and capabilities of NETSCOUT's solutions in security, network monitoring, and service assurance.

• Lead technical dialogues throughout the sales process to comprehend customer challenges, identify needs, and propose solutions.

• Serve as a trusted technical advisor on solution architecture, deployment methodologies, and best practices.

• Design and propose technical solutions tailored for enterprise and service provider networks.

• Organize, execute, and oversee technical product evaluations and Proofs of Concept with clients.

• Offer technical leadership during product deployments alongside deployment teams.

• Assist Account Managers in responding to RFP, RFI, and RFQ requests.

• Contribute to account strategy, sales approaches, and the exploration of new business opportunities.

• Keep technical account information and updates on customer engagement current in the CRM system.

• Enable and train partners on NETSCOUT solutions within the designated region.

• Lead technical discussions during partner workshops, industry events, and collaborative sales efforts.

• Provide technical training and knowledge-sharing initiatives for customers and partners.

• Address product-related technical issues during customer trials and deployments.

• Facilitate the transition of customers to the support team post-implementation.

• Relay customer feedback and suggestions for product improvements to Product Management.

• Educate customers on trends in cybersecurity, networking, telecommunications, and NETSCOUT solutions.

• Travel extensively within the designated region, with occasional travel outside the region.

• Operate effectively from a remote office environment.

⛳️ Requirements

• Bachelor's degree in Telecommunications, Computer Science, Software Engineering, or a related technical discipline, or equivalent relevant experience.

• 10+ years of overall IT experience OR 7+ years in a technical pre-sales role within the network security sector.

• Demonstrated experience in technical pre-sales, solution consulting, and customer-facing technical interactions.

• Experience collaborating with large telecommunications service providers and enterprise clients.

• Strong grasp of telecommunications and enterprise security, data center, and cloud architectures.

• Solid understanding of networking concepts and application technologies.

• Familiarity with Linux and Windows operating systems.

• Exceptional presentation, communication, and technical storytelling capabilities.

• Strong organizational, time-management, and multitasking skills.

• Ability to effectively collaborate with cross-functional teams and establish trusted relationships with technical stakeholders.

• Self-driven, customer-oriented, and dedicated to continuous learning and improvement.

• Willingness and ability to travel extensively within the designated region and occasionally beyond.

• Capability to operate effectively from a remote office environment.

• Preferred: Experience with Network Detection and Response (NDR) technologies.

• Preferred: Hands-on experience with DDoS detection and mitigation technologies.

• Preferred: Background in working with service provider IP backbone architectures.

• Preferred: Strong understanding of enterprise network architectures and infrastructures.

• Preferred: Familiarity with network routing protocols, especially Border Gateway Protocol (BGP).

• Preferred: Experience in designing and implementing network security and monitoring solutions.

• Preferred: Experience conducting customer Proof of Concepts (POCs), technical evaluations, and solution demonstrations.

• Preferred: Experience preparing and responding to RFI, RFP, and RFQ documentation.

• Preferred: Experience enabling and delivering technical training to partners and customers.

• Preferred: Ability to contribute technical expertise to sales strategies and strategic account development.

• Preferred: Strong problem-solving, analytical, and stakeholder management abilities.

🏝️ Benefits

• Opportunities for professional development.

• Individual, management, and leadership training and development programs.

• Reasonable accommodations available for candidates with disabilities.