Sales Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with Account Executives to develop, oversee, and implement strategic account plans.

• Drive technical opportunity pursuits, which include discovery, solution design, architecture evaluations, demonstrations, workshops, and proof-of-concept initiatives.

• Establish and nurture relationships with customer IT leaders, architects, operations teams, and executive stakeholders.

• Formulate solution roadmaps that align with customer business goals and modernization efforts.

• Identify and facilitate upsell and expansion opportunities within NCR Voyix solutions.

• Act as the technical lead for Edge, Voyix POS, Payments, Loyalty, and next-generation retail platform initiatives.

• Design, set up, configure, and maintain demonstrations, labs, proof-of-concept environments, and pilot installations.

• Conduct technical discovery sessions addressing infrastructure, operational needs, security policies, and deployment strategies.

• Generate architecture diagrams, deployment strategies, integration approaches, and technical solution mappings.

• Work closely with Professional Services to ensure a smooth transition from sales to implementation.

• Cultivate expertise in NCR Voyix Edge architecture and deployment methodologies.

• Assist in deployments and troubleshoot solutions utilizing Kubernetes, Helm Charts, Docker, container registries, Linux-based systems, and cloud or hybrid architectures.

• Support deployment planning, application lifecycle management, and infrastructure readiness assessments.

• Aid in technical validation and customer acceptance testing.

• Provide field insights to Product Management and Development teams.

• Keep abreast of industry trends, competitors, emerging technologies, and retail innovations.

• Coordinate resources among Sales, Product Management, Development, Professional Services, and Customer Success.

• Mentor colleagues and share technical expertise within Sales Engineering.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.

• Over 5 years of experience in pre-sales, solution engineering, consulting, technical sales, or customer-facing technical roles.

• A minimum of 3 years of experience in the Convenience and Fuel Retail industry.

• Experience supporting enterprise retailers as a software provider, service provider, consultant, or end-user organization.

• Excellent verbal, written, and presentation skills.

• Demonstrated ability to communicate effectively with both technical and non-technical audiences.

• Willingness and ability to travel up to 50% during peak customer engagement periods.

• Experience with convenience retailers, fuel retailers, travel centers, grocery retailers, or major oil companies.

• Understanding of POS systems, fuel controllers, loyalty programs, payments, EMV, back-office platforms, and retail operations.

• Familiarity with CFR industry trends and modernization initiatives.

• Practical experience with Kubernetes, Helm Charts, Docker, Linux Administration, APIs, REST, GraphQL, and cloud and hybrid infrastructure platforms.

• Experience in deploying, supporting, or troubleshooting distributed retail solutions.

• Knowledge of CI/CD methodologies, software release management, and contemporary DevOps practices.

• Experience supporting customer labs, pilots, technical evaluations, and proof-of-concept environments.

• Strong analytical and problem-solving abilities.

• Capability to manage multiple opportunities and priorities concurrently.

• Professional credibility when interacting with executive leadership.

🏝️ Benefits

• Employment offers are contingent upon the successful completion of applicable screening criteria.

• Commitment to equal employment opportunities and fostering a globally inclusive workplace.