Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide technical expertise to support sales efforts during the discovery phase, solution discussions, and the development of proposals.

• Convert customer requirements into actionable specifications for infrastructure and deployment plans.

• Assist customers in comprehending proposed configurations, technical dependencies, and deployment considerations.

• Collaborate with engineering to assess solution feasibility and identify potential risks before finalizing commitments.

• Create and manage Bills of Materials encompassing compute, networking, storage, and related datacenter infrastructure.

• Work alongside Sales, Procurement, and OEM partners to validate configurations, compatibility, pricing, availability, and lead times.

• Monitor technical changes and ensure alignment of proposals, purchasing requirements, and deployment documents.

• Assess alternative components or configurations when changes in availability, cost, or customer requirements arise.

• Act as the primary technical contact during customer onboarding, deployment, and post-deployment support.

• Coordinate customer requirements, prerequisites for deployment, milestones, and technical dependencies.

• Serve as a liaison among customers, sales, engineering, operations, procurement, and datacenter teams.

• Keep track of open issues, communicate progress, and escalate obstacles to the appropriate stakeholders.

• Maintain productive relationships with OEM vendors, tracking commitments, delivery milestones, technical responses, and issue resolution.

• Hold vendors accountable for deliverables and ensure follow-through on outstanding actions.

• Facilitate the resolution of configuration discrepancies, delivery challenges, and hardware support requirements.

• Ensure seamless transitions between deployment teams and long-term operations.

• Keep records of configurations, deployment documentation, support contacts, and open-issue logs.

• Communicate customer expectations, support responsibilities, and escalation pathways.

• Assist in post-deployment troubleshooting and coordinate support from engineering or vendors.

⛳️ Requirements

• 3–5 years of experience in sales engineering, solutions engineering, technical account management, infrastructure deployment, or a related technical position.

• Experience with server hardware, networking, storage, or datacenter infrastructure.

• Ability to translate customer needs into clear technical specifications and actionable next steps.

• Experience in creating or reviewing Bills of Materials, hardware configurations, or technical proposals.

• Excellent communication skills, including the ability to convey technical concepts to diverse audiences.

• Strong organizational skills and follow-through across various customers, vendors, and internal teams.

• Comfort in working with Sales and Procurement while ensuring technical accuracy.

• Willingness to travel approximately 50% of the time.

• Good judgment in determining when to independently resolve issues and when to involve senior technical specialists.

• Understanding of server architecture and GPU computing fundamentals.

• Knowledge of networking fundamentals, including Ethernet, switching, and connectivity requirements.

• Familiarity with storage fundamentals and infrastructure compatibility.

• Basic knowledge of Linux and troubleshooting techniques.

• Understanding of datacenter principles, including rack space, power, cooling, and cabling.

• Competence in hardware specifications, Bill of Materials development, and configuration documentation.

• Familiarity with virtualization, containers, and cloud infrastructure.

• Understanding of hardware support processes and OEM escalation procedures.

• Experience with NVIDIA-based infrastructure, AI/HPC clusters, high-speed networking, or bare-metal environments is a plus.

🏝️ Benefits

• Travel opportunity (approximately 50% of the time).