Sales Engineer

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Assist the EXFO Sales Team by advocating for testing solutions within the network service provider sector.

• Provide support at trade shows, conferences, and customer demonstrations through technical product applications.

• Deliver tailored technical presentations and live software demonstrations to potential clients, including executives and technical stakeholders.

• Oversee and manage product trials, sandboxes, and Proof of Concept evaluations.

• Diagnose system limitations and address complex integration inquiries during pre-sales processes.

• Collaborate with the Sales Manager to respond to RFPs.

• Prepare and maintain demo materials while offering product and application support.

• Create solution proposals that map out customer network topologies, identify testing bottlenecks, and outline data ingestion requirements.

• Foster supportive relationships with key accounts.

• Develop customized test plans and job aids.

• Aid customers in creating test automation solutions utilizing custom scripts and/or applications.

• Organize and deliver technology seminars on EXFO testing solutions.

• Act as the technical liaison between Product Management and clients.

• Provide insights to Product Management regarding product features and roadmaps.

• Gather competitive intelligence on feature sets, roadmaps, and pricing.

• Write or co-write application notes and white papers.

⛳️ Requirements

• Familiarity with fiber optic and/or protocol technology.

• Understanding of physical and optical layer technology and applications, such as OTDR, loss testing, dispersion, DWDM, PON, and FTTx.

• Knowledge of protocol technologies and applications, including SDH, next-generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, and xDSL.

• Strong comprehension of modern software web technologies.

• Insight into cloud architectures such as AWS, Azure, and GCP.

• Experience with API integrations and enterprise software ecosystems.

• Proven background in network automation protocols and frameworks, including REST APIs.

• Solid understanding of telecom data formats, protocol analysis, and processing high-velocity network telemetry data.

• Willingness to travel; approximately 50% travel is required.

• Highly customer-oriented approach.

• Action-oriented and results-driven mindset.

• Excellent judgment.

• Highly responsible and courteous demeanor.

• Exceptional communication and interpersonal skills.

• Degree in Telecom/Optical Technology or a related technical field.

• 7 years of experience as a Sales Engineer or in Software Sales.

• Proficient in English, both written and spoken.

• Knowledge of Spanish or French is a plus.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Approximately 50% travel required.