Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the EXFO Sales Team by advocating testing solutions tailored for the network service provider sector.

• Participate in trade shows, conferences, and customer demonstrations, emphasizing technical product applications.

• Provide tailored technical presentations and live software demonstrations to potential clients in collaboration with the Sales Manager and Director.

• Oversee and manage product trials, sandboxes, and Proof of Concept evaluations for EXFO software ecosystem solutions.

• Diagnose system limitations and address intricate integration inquiries during pre-sales phases.

• Coordinate responses to RFPs alongside the Sales Manager.

• Prepare and maintain demonstration materials.

• Offer product demonstrations, application assistance, and continuous client support.

• Create solution proposals that align with customer network topologies, testing bottlenecks, and data ingestion needs.

• Foster supportive relationships with key accounts.

• Develop customized test plans and job aids.

• Assist clients in creating test automation solutions, including bespoke scripts and applications.

• Organize and deliver technology seminars on EXFO testing solutions.

• Serve as the technical liaison between Product Management and customers.

• Counsel Product Management on product features and roadmap based on customer needs.

• Provide insights on competitive intelligence regarding feature sets, roadmaps, and pricing.

• Write or co-write application notes and white papers.

⛳️ Requirements

• Proficient in fiber optic and/or protocol technology.

• Familiarity with physical and optical layer technology and applications, such as OTDR, loss testing, dispersion, DWDM, PON, and FTTx.

• Understanding of protocol technology and applications, including SDH, next-generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, and xDSL.

• Strong comprehension of contemporary software web technologies.

• Knowledge of cloud infrastructures like AWS, Azure, or GCP.

• Experience with API integrations.

• Demonstrated experience with network automation protocols and frameworks such as REST APIs.

• Solid grasp of telecom data formats, protocol analysis, and processing high-velocity network telemetry data.

• Willingness to travel; approximately 50% travel required.

• Highly customer-focused.

• Driven by action and results.

• Exhibits good judgment.

• Highly responsible and courteous.

• Exceptional communication and interpersonal skills.

• Degree in Telecom/Optical Technology or a related technical discipline.

• 7 years of experience as a Sales Engineer or in Software Sales.

• Proficient in written and spoken English.

• Knowledge of Spanish and/or French is advantageous.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering diversity and an inclusive workplace.

• Remote work arrangement.