Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the technical discovery process with enterprise prospects.

• Translate requirements across expense management, bill payment, procurement, depot logistics, service desk, and asset disposition into comprehensive solution architectures.

• Take ownership of and deliver MyServe demonstrations customized for both technical and executive audiences.

• Create technical proposal volumes and responses to RFPs utilizing an AI-assisted bid operations methodology.

• Ensure that scoped commitments are both accurate and feasible.

• Define solutions using the established pricing framework and assist in validating at the deal level.

• Provide channel partners and carrier-channel sellers with technical resources, demo environments, and tailored solution support.

• Draft solution handoffs for successful deals, detailing scope, assumptions, integration requirements, and onboarding strategies.

• Maintain engagement throughout the onboarding process to safeguard first-value timelines.

• Collaborate with Customer Success Managers on technical discovery for cross-sell opportunities.

• Develop technical win themes and demo standards for each service line within the first 120 days.

• Ensure that qualified pursuits have documented architectures and pricing-validated scopes.

• Confirm that delivery teams accept handoffs from won deals without requiring rework.

⛳️ Requirements

• A bachelor's degree is preferred.

• 3 to 5+ years of experience in pre-sales engineering, solution consulting, or solution architecture for managed services, SaaS, or enterprise IT services.

• Proficiency in conducting technical discovery and designing multi-service solutions for large enterprises.

• Exceptional demonstration and presentation skills for both technical and executive audiences.

• Familiarity with enterprise mobility and telecom ecosystems, including carriers, carrier billing, UEM/MDM platforms, ITSM tools, and device lifecycle logistics.

• Proven experience in creating technical proposal content under tight deadlines in competitive environments.

• Experience with the ServiceNow platform and preferred certification as ServiceNow CSA or similar.

• Preferred expertise in Telecom Expense Management, Managed Mobility Services, or IT asset disposition.

• Experience supporting both direct and channel sales efforts is preferred.

• Knowledge of REST APIs, file-based carrier feeds, SSO/identity, and ERP/AP connectors is preferred.

• Must be a U.S. Citizen.

• May be subject to a government security investigation and must meet eligibility criteria for access to classified information.

🏝️ Benefits

• Incentive compensation based on a formula linked to the bookings supported by the role.

• Virtual health consultations.

• Commuter benefits.

• Pet insurance.

• Discounts on entertainment.

• Annual performance evaluations.

• Tuition reimbursement.

• Opportunities for internal career advancement.

• Generous 401(k) matching.

• Life insurance coverage.

• Disability insurance.

• Financial wellness resources.

• Annual awards recognition.

• Celebrations of service anniversaries.

• Referral bonuses.

• Peer-to-peer recognition programs.

• Comprehensive healthcare coverage.

• Wellness initiatives.

• Flu vaccinations.

• Biometric health screenings.