Sales Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and provide support for Cargo Solutions and Cooper Atkins clients and distributors throughout Ecuador, Colombia, Peru, and Brazil.

• Assist in transitioning new clients into enduring business partnerships, either directly or via distributors.

• Establish, nurture, and enhance relationships with customers and distribution partners.

• Act as the main liaison between Copeland and designated accounts.

• Conduct on-site training sessions for customers and distributors.

• Promote customer education initiatives and facilitate product adoption efforts.

• Collaborate with technical support teams to address customer quality and application needs.

• Help customers and distributors with inventory management and planning strategies.

• Coordinate internal operations to support customers and distributors effectively.

• Enable communication among LATAM, U.S., and Asia teams concerning customer and account requirements.

• Work alongside Sales, Marketing, Customer Service, Operations, and Technical Support teams.

• Keep accurate customer records, sales reports, forecasts, and Salesforce data.

• Oversee product sample inventory and forecasting in collaboration with manufacturing facilities in the U.S. and Asia.

• Provide support for trade shows, industry events, distributor meetings, and customer visits across the region.

• Create and implement customer communication strategies to boost company visibility and engagement.

⛳️ Requirements

• A bachelor's degree in Engineering, Business Administration, Marketing, or a related area, or equivalent professional experience.

• Background in account management, sales engineering, technical sales, or customer relationship management.

• Preferably experienced in software, technology, HVACR, industrial, refrigeration, or related sectors.

• Proficient in Microsoft Office Suite.

• Strong focus on customer service and a dedication to surpassing customer expectations.

• Exceptional skills in relationship-building and stakeholder management.

• Excellent verbal and written communication abilities in both English and Spanish.

• Outstanding organizational, follow-up, and time management skills.

• Self-driven, proactive, and capable of working independently.

• Competent in managing multiple priorities in a dynamic environment.

• Willingness and capacity to travel up to 70% of the time.

• Proficiency in Portuguese is highly advantageous.

• Customer-focused mindset.

• Technical competence and problem-solving skills.

• Strong presentation and training abilities.

• Results-driven approach.

• Ability to collaborate effectively across cultures and international teams.

• Keen attention to detail and a strong sense of accountability.

🏝️ Benefits

• Flexible and competitive benefits packages.

• Flexible time-off options.

• Paid parental leave (for both maternal and paternal roles).

• Vacation and holiday leave provisions.

• Comprehensive employee development opportunities from onboarding through to senior leadership roles.

• Access to employee resource groups.

• A workplace culture that emphasizes inclusivity and belonging.