Sales Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead technical exploration to comprehend customer workflows, limitations, and success criteria.

• Conduct product demonstrations both in-office and onsite.

• Collaborate with Sales on assessments, pilot programs, proposals, technical validation, deal closure, and account expansion.

• Act as a reliable technical advisor to operations, site leadership, technical teams, and executives.

• Assist with deployments and onboarding processes.

• Educate customer teams on robot operations, best practices, and essential maintenance.

• Diagnose robotic/electrical systems and hardware/software integration challenges.

• Document customer interactions, recurring issues, and standardized solutions.

• Contribute to the development of playbooks and training resources.

• Monitor adoption metrics and proactively mitigate risks.

• Collaborate with Sales and Customer Success on renewals, upselling, and maintaining long-term account health.

• Participate in QBRs and customer check-ins as the technical representative, focusing on outcomes, ROI, roadmap alignment, and next steps.

• Collect field feedback and communicate insights to Product and Engineering teams.

• Foster customer advocacy through references, case studies, and site visits.

⛳️ Requirements

• Over 3 years of experience in a Sales Engineer, Solutions Engineer, Field Engineer, Technical Account, or Robotics Field Ops role (or a comparable customer-facing technical position).

• Practical experience with hardware and software systems (robotics, IoT, industrial automation, construction technology, etc.).

• Strong troubleshooting skills and the ability to work on-site in dynamic real-world environments.

• Exceptional communication and presentation abilities, capable of translating technical information into business outcomes.

• Ability to collaborate across functions (Sales, Customer Success, Product, Engineering) and excel in a fast-paced startup environment.

• Willingness to travel to project locations as necessary (approximately 30–35%).

• Experience in construction, solar, civil engineering, surveying, or related infrastructure workflows (preferred).

• Knowledge of GNSS/GPS, RTK, total stations, or construction layout procedures (preferred).

• Experience running pilots/evaluations and supporting procurement or vendor selection processes (preferred).

• Comfort working with metrics and customer health indicators (adoption, retention risk, ROI) (preferred).

🏝️ Benefits

• Competitive salary plus performance-based incentives.

• Equity and stock options.

• Health, dental, and vision insurance.

• Flexible remote work arrangements.

• Opportunity to shape customer experiences and influence the product roadmap through field feedback.

• High-impact position in a rapidly growing robotics startup.