Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide potential clients towards achieving expected business results with the BigPanda platform.

• Conduct product demonstrations using engaging storytelling and real-world examples in English, Spanish, and Portuguese as needed.

• Oversee proof-of-value initiatives from start to finish, showcasing how solutions tackle customer challenges.

• Represent BigPanda's solutions at conferences, seminars, trade shows, and speaking engagements.

• Continuously improve skills and remain updated on BigPanda solutions, industry trends, technologies, and advancements in AI.

• Partner with sales teams to evaluate and progress opportunities while strategizing sales approaches within client accounts.

• Encourage collaboration with product management, engineering, customer success, and marketing teams.

• Support enterprise sales initiatives across LATAM and the Eastern US.

• Articulate BigPanda's business value in alignment with client objectives and communicate technology and product capabilities across executive, business, and technical audiences.

⛳️ Requirements

• Proficient in Spanish, Portuguese, and English (both written and verbal).

• At least 3-5 years of experience with enterprise monitoring and event management solutions in large-scale environments.

• A minimum of 1-2 years' experience in a sales engineering position with a SaaS or traditional software vendor, demonstrating a record of success.

• Experience in startups or early-stage companies is advantageous.

• Practical experience using AI tools in everyday tasks, with the ability to articulate how AI transforms IT operations teams' responsibilities.

• Capable of thriving in a fast-paced environment, managing multiple tasks, and prioritizing business goals and customer success.

• General knowledge of enterprise monitoring and event management tools, with a deeper understanding of specific solutions like Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring, or AWS CloudWatch.

• Familiarity with Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and an understanding of monitoring in dynamic public cloud settings.

• Experience integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is highly desirable.

• Proficiency in scripting languages like Python and Javascript.

• Understanding of complex web application architectures, messaging environments, and databases.

• Ability to navigate and troubleshoot issues related to Linux and Windows server operating systems, network and firewall problems, web and application server issues, database challenges, and virtualization or cloud infrastructure concerns.

• Excellent presentation skills, including live product demonstrations and in-depth technical sessions.

• Strong teaching capabilities.

• Willingness to travel up to 50%.

• Experience with AI tools such as Claude is preferred.

• Previous experience selling software that incorporates AI is preferred.

🏝️ Benefits

• Competitive equity options.

• Remote-first work environment.

• Generous paid time off, accruing approximately 25 days per calendar year.

• Eight (8) paid holidays throughout the year.

• Comprehensive health benefits, with BigPanda covering premiums for private insurance.

• UK Pension Scheme through NEST.

• #PandaParent support with fully paid leave options.

• Family planning and fertility benefits.

• Financial planning services available.

• Employee learning and development budget.

• Recognition based on values (Quarterly and Annually).

• Social community and Employee Resource Group programs.

• Flexible work environment along with a stipend for remote work arrangements.

• A culture grounded in values.

• Competitive cash and equity compensation.

• Supportive, collaborative, and innovative workplace.

• Opportunities for career development.

• Annual compensation review cycle.