Sales Engineer, Ambient AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead technical scoping discussions for Ambient AI pilots with healthcare providers and key decision-makers.

• Gather specialty, note types, EHR, and workflow requirements and transform them into technical scopes.

• Establish pilot EHR integrations utilizing browser automation, DOM injection, and API pathways.

• Troubleshoot and resolve issues when notes fail to appear in the patient chart.

• Verify, configure, and activate advanced AI features such as ICD coding, orders, Patient 360, carry forward, and pre-visit summaries.

• Convert gold-standard notes and specialty requirements into template requests.

• Manage template updates and in-pilot requests within a 24-hour service level agreement (SLA).

• Oversee pilot Slack channels and track pilot status and usage in Salesforce.

• Assist Account Executives with inquiries regarding integration and features.

• Facilitate the weekly integrations sales desk.

• Handle the technical sections of RFPs and security questionnaires.

• Transition customers to implementation with integrations, templates, provider lists, and documentation of known issues.

• Escalate integration and product findings to Engineering with detailed reproduction steps.

• Contribute to the development of debugging queries, checklists, wiki documentation, tooling, and playbooks.

⛳️ Requirements

• 3–7 years of experience in sales engineering, solutions engineering, implementation, or healthcare IT.

• Practical experience with at least one ambulatory EHR system: athenahealth, eClinicalWorks, AdvancedMD, NextGen, ModMed, Practice Fusion, or WebPT.

• Experience with Epic, Cerner, or Meditech Expanse is advantageous.

• Proficiency in reading and debugging browser automation, DOM, REST APIs, JSON schemas, and HL7/FHIR integrations.

• Ability to utilize SQL and internal tools to investigate integration challenges.

• Capability to articulate ambient AI note generation, its limitations, and remediation in straightforward language.

• Strong organizational skills and the capacity to manage multiple pilots across various EHRs.

• Experience in keeping Salesforce updated and using Slack as the primary communication thread.

• Healthcare fluency in clinical documentation, specialty workflows, HIPAA, SOC 2, and HITRUST security questionnaires.

• A strong sense of ownership.

• Must be authorized to work in the United States or specify if sponsorship is needed.

🏝️ Benefits

• Equity.

• Commission.

• Competitive salary and benefits package.

• Active pilots starting from your initial weeks.

• Documented SLAs, a comprehensive playbook, and a supportive team to assist you in ramping up.

• Clear advancement opportunities into Forward Deployed Engineering, enterprise Sales Engineering, or Product roles.