Sales Enablement Specialist – Partner and Sales Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the onboarding program for new Fusion Connect partners.

• Organize onboarding tasks, training timelines, resources, system and portal education, and enablement activities.

• Monitor the progress of partner onboarding, including participation, completion, and overall readiness.

• Provide continuous education to partners on products, solutions, sales techniques, tools, processes, and market entry strategies.

• Conduct both instructor-led and virtual training sessions for Sales, Customer Experience, Channel Managers, and external partners.

• Teach product knowledge, sales methodologies, competitive positioning, sales tools, processes, systems, and market entry strategies.

• Assist with new hire sales onboarding and ongoing educational programs.

• Identify skill gaps with Sales and Customer Experience leadership and propose training solutions.

• Collaborate with Product and subject-matter experts on product launches, improvements, and updates.

• Convert technical and product details into practical and seller-friendly training and enablement materials.

• Create and update presentations, facilitator guides, participant materials, job aids, reference documents, knowledge assessments, and e-learning content.

• Utilize instructional design and adult-learning principles effectively.

• Maintain a well-organized library of training and enablement resources.

• Track participation, completion rates, learner feedback, and metrics of training effectiveness.

• Assist in the administration of sales enablement and learning platforms.

• Work collaboratively with Sales, Customer Experience, Channel, Product, Marketing, Operations, and other teams on enablement initiatives.

⛳️ Requirements

• Background in sales enablement, sales training, partner/channel enablement, learning and development, or a similar field.

• Excellent presentation and facilitation abilities for both virtual and in-person settings.

• Capacity to convert technical or complex information into accessible training content.

• Proficient written communication and content development skills.

• Familiarity with instructional design and principles of adult learning.

• Competence in developing presentations, facilitator guides, job aids, reference materials, and knowledge assessments.

• Strong organizational and project management capabilities.

• Ability to manage multiple onboarding and training initiatives concurrently.

• Experience working cross-functionally with Product, Sales, Customer Experience, Channel, Marketing, and Operations teams.

• Strong interpersonal skills and confidence in engaging with both internal employees and external partners.

• Quick learner of products, technologies, processes, and systems.

• Self-motivated with the ability to handle multiple priorities and deadlines.

• High School Diploma or GED is mandatory.

• Bachelor's degree is preferred.

• At least three years of relevant experience is preferred.

• Experience in delivering instructor-led and virtual training is strongly preferred.

• Experience in developing training or enablement content is preferred.

• Familiarity with Salesforce, learning management systems, partner portals, content management systems, and/or sales enablement platforms is preferred.

• Experience in telecommunications, technology, SaaS, UCaaS, CCaaS, networking, or related industries is advantageous.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Compensation and benefits are provided in accordance with the employer's employment policies, although specific benefits are not detailed in the posting.