Sales & Distribution Support Advisor, Individual Dental

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Collaborate with a team that focuses on DTC Sales, Member Retention, and oversight of the Broker Support call center.

• Establish automated reporting for sales performance to enhance transparency and accountability.

• Assist in the onboarding process for agents, including systems access, state licensing, and appointments.

• Create, maintain, and disseminate reports on operational practices and agent performance.

• Draft and develop Standard Operating Procedures (SOPs) pertinent to Individual Dental Sales Operations.

• Coordinate with Quality and Compliance teams to ensure an exceptional consumer experience.

• Analyze trends in sales and retention KPIs and track progress toward organizational objectives.

• Assess both internal and external challenges and propose solutions and best practices.

• Collaborate with Individual Dental Operations teams to enhance efficiency, customer satisfaction, and agent experience.

⛳️ Requirements

• Bachelor's degree in business, communications, health care, or a relevant field of experience.

• Minimum of 5 years of experience in call center Sales Operations or a related field.

• Strong background in process improvement and experience in documenting SOPs.

• Comprehensive knowledge of the health insurance sector, including regulations and compliance standards.

• Familiarity with call center technology, terminology, and operational environment.

• Experience in identifying gaps in call center technology, sourcing solutions, and implementing them effectively.

• Proven ability to build consensus among internal and external stakeholders.

• Capability to navigate a complex and rapidly evolving regulatory landscape.

• Exceptional verbal and written communication skills, along with proficiency in Microsoft Outlook.

• Strong organizational and time management skills.

• Ability to juggle multiple tasks and manage various projects concurrently.

• Willingness to travel between 5% to 15% of the time.

• Access to home internet via cable broadband or fiber optic service with a minimum speed of 10Mbps download and 5Mbps upload for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical, vision, and dental coverage.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) retirement plan.

• Company-sponsored life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leave of absence options.