Sales Director – CX Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and expand a portfolio of key CX accounts.

• Develop and implement account strategies to enhance the adoption of CSG’s AI-driven CX solutions.

• Comprehend the CX strategy, challenges, and future plans of customers.

• Generate new CX revenue from existing accounts.

• Identify and create new CX opportunities within strategic accounts and targeted new logo prospects.

• Evaluate opportunities, shape the solution approach, and guide deals to closure.

• Formulate and execute territory and prospecting strategies to attract new customers.

• Concentrate on the healthcare, retail, and financial services sectors while engaging across all three verticals.

• Establish and nurture relationships with executive stakeholders in CX, Digital, and Operations.

• Drive revenue through partner-generated opportunities, referrals, and collaborative sales efforts.

• Lead partner-referred and co-selling initiatives.

• Conduct discovery sessions, CX value discussions, presentations, and demonstrations.

• Create and deliver proposals and RFX responses that highlight business outcomes and ROI.

• Negotiate pricing, commercial terms, and contracts until finalized.

• Coordinate with internal subject matter experts, solution consultants, and partners to craft CX solutions.

• Share insights on CX, competitive intelligence, and best practices.

• Foster senior-level relationships across Business, CX, Digital, IT, and Operations.

• Assist customers in defining and implementing CX transformation.

⛳️ Requirements

• Over 5 years of formal field sales experience in CSG’s target markets, including Financial Services, Healthcare, Retail, and Cable/Telecommunications.

• More than 8 years of sales experience in identifying, qualifying, and prioritizing prospects.

• A proven history of meeting or surpassing sales targets.

• Demonstrated ability to manage the entire sales cycle from prospecting through negotiation and closing.

• Strong client relationship management skills and a track record of establishing long-term, senior-level partnerships.

• Experience in driving transformational change within target accounts, preferably in customer experience, digital engagement, or customer service operations.

• Ability to convey clear value propositions through presentations, proposals, and business cases.

• Preference for candidates with experience in selling contact center, messaging, or broader CX solutions.

• Awareness of market trends in Conversational AI, Generative AI, AI Agents Automation, and Routing.

🏝️ Benefits

• Flexible work arrangements – options to work from home, in-office, or hybrid.

• Unlimited Paid Vacation.

• 2 days of Volunteer Time Off annually.

• Generous time off during holidays.

• Bonus opportunities available.

• Chance to sell impactful CX solutions with a globally trusted provider.

• A collaborative culture where ideas for growing the CX business are valued and acted upon.