Sales Development Representative, Inbound

This is a fully remote position, open to applicants in Europe.

📋 Description

• Engage with every inbound lead, including demo and contact requests, Kestra Cloud trials and sign-ups, event and webinar follow-ups, and community inquiries.

• Personally respond to inbound leads within one business hour.

• Make a minimum of four follow-up attempts over a span of seven business days before closing out a lead.

• Compose brief, relevant messages tailored to the prospect's inquiry.

• Conduct qualification calls to discuss use case, current tools, team dynamics, and timeline.

• Assess leads against Kestra's Ideal Customer Profile.

• Disqualify unfit leads and return them for nurturing with a clear explanation.

• Direct qualified leads to the appropriate Account Executive based on territory and segment, or to the account owner.

• Ensure initial meetings are scheduled and provide written briefs.

• Maintain precise HubSpot records for leads, calls, and reasons for disqualification.

• Offer insights on lead quality based on source, campaign, and persona.

• Contribute to the development of the inbound playbook, including qualification queries, templates, objection handling, and hand-off checklists.

• Identify gaps in routing, overlooked signals, and process delays.

• Report to the Head of Sales and provide daily handoffs to European Account Executives.

• Collaborate closely with the Lead Growth Engineering team.

⛳️ Requirements

• Over one year of experience as an SDR, BDR, or in a comparable customer-facing role, preferably at a B2B SaaS or software firm.

• Experience in handling an inbound lead queue with a focus on response-time goals.

• Capability to qualify prospects while ensuring no valuable opportunities are lost.

• An interest in technical products and the ability to engage in meaningful conversations with engineers.

• Proficient in clear and concise writing.

• Strong CRM discipline and meticulous record-keeping.

• Fluent in English.

• Proficiency in a second European language, particularly French or German, is advantageous.

• Comfortable working independently within a fully remote team environment.

• Availability during European business hours.

🏝️ Benefits

• Competitive salary.

• Performance-based bonuses.

• Equity options.

• Comprehensive medical, dental, and vision insurance.

• Employer-funded life and disability insurance.

• Fully remote working arrangement.

• Budget for home office setup and equipment.

• Funding for learning and conference attendance.

• Paid time off.

• Company holidays.

• Parental leave.