Bilingual Sales Development Representative – Latin America

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the initial contact for potential new patients

• Engage with patients via inbound and outbound phone calls, email, and text messaging

• Establish rapport, respond to inquiries, and assist patients in scheduling consultations at over 60 clinics

• Clarify insurance coverage and available payment options

• Verify insurance details, initiate authorization requests, and manage documentation within CRM/EMR systems

• Address patient inquiries and customize messaging to enhance conversion rates

• Work collaboratively with internal teams to ensure a smooth transition to clinical care

• Improve strategies based on feedback and performance metrics

• Make and receive up to 100 calls daily

• Schedule 10 to 15 evaluations with ultrasound each day

• Achieve a conversion rate of over 55% on qualified calls

• Accurately document 100% of interactions in CRM/EMR systems

• Maintain prompt response times and follow up to support patient satisfaction

⛳️ Requirements

• Located in Latin America and working as an independent contractor; not available to US-based applicants

• Proficient in both English and Spanish for live patient interactions

• Available full-time on US time zone hours, including evenings and one weekend day

• Must have a computer, noise-cancelling headset, webcam, reliable high-speed internet, and a quiet, private workspace

• Experience in medical call centers, front desk patient scheduling, insurance sales, medical practices, urgent care centers, or dental front desks

• Proven ability to convert calls into scheduled visits

• Familiarity with healthcare workflows and insurance challenges

• Capability to accurately document information in EMRs

• Strong skills in persuasion and handling objections

• Ability to navigate CRM, EMR, and phone systems simultaneously

• Experience in sales or high-volume service environments is highly regarded

• Candidates must complete a one-way video interview in both English and Spanish

🏝️ Benefits

• Base salary of $1,500 USD per month, paid bi-weekly

• Full-time schedule that includes evenings and one weekend day

• Opportunities for professional development and career advancement

• Commitment to an equal opportunity workplace