Sales Development Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for educators, instructors, and institutions interested in OpenStax.

• Oversee, validate, screen, and qualify leads from various sources.

• Comprehend instructor requirements and suggest suitable OpenStax products and services.

• Conduct sales calls and virtual meetings through phone and video conferencing platforms.

• Deliver product demonstrations for instructors interested in OpenStax Assignable.

• Respond quickly to new leads in accordance with established response-time targets.

• Transfer qualified opportunities to Educational Resources Consultants with comprehensive documentation.

• Return leads that are not yet ready to Marketing for further development.

• Keep accurate records of leads, contacts, statuses, and handoffs in Salesforce.

• Collaborate with Customer Experience to verify instructor status and address inquiries.

• Work alongside Sales, Marketing, and Data Intelligence teams to enhance lead routing, scoring, and qualification criteria.

• Identify trends in incoming leads.

• Document and improve lead qualification processes.

• Report on lead volume, response times, and quality of handoffs.

• Engage in team meetings and product training sessions.

• Assist with webinars, conferences, and outreach activities.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree or equivalent experience in a related field on a year-for-year basis.

• At least 1+ years of experience in sales, sales development, customer service, or a comparable customer-facing role.

• Proficient in sales techniques and capable of learning and enhancing sales abilities.

• Ability to independently develop and implement sales strategies while managing customer service matters.

• Strong verbal and written communication abilities.

• Excellent customer service and relationship management skills.

• Capacity to maintain confidentiality regarding client information.

• Strong work ethic and self-driven.

• Ability to handle a consistent volume of leads, prioritize tasks efficiently, and adhere to defined processes with meticulous attention to detail.

• Comfort in learning new software tools and products, including CRM systems.

• Resume should be attached in the Supporting Documents section, preferably in PDF format.

🏝️ Benefits

• Fully remote work opportunity from any location within the United States.

• Reliable high-speed internet and a suitable home-office workspace are required.

• Support for occasional travel to conferences, webinars, and outreach events.

• Reasonable accommodations available for qualified individuals with disabilities.

• Exempt salaried position that is not eligible for overtime.