Sales Development Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the top tier of the client's sales pipeline.

• Establish connections with contact centre and customer experience leaders throughout Australia and New Zealand.

• Assist organizations in discovering opportunities related to contact centre technology, platform renewals, AI initiatives, and broader customer experience transformations.

• Identify opportunities and schedule qualified Blueprint Reviews with the senior team.

• Contribute to developing outbound sales strategies, enhancing messaging, and creating a repeatable pipeline-generation process.

• Conduct research on target organizations to pinpoint relevant contacts and engagement triggers.

• Prioritize prospects based on contract renewals, business expansion, technology shifts, and AI projects.

• Implement multichannel outreach strategies through phone, email, and LinkedIn.

• Engage with decision-makers in contact centres, CX, and IT to understand their technology, challenges, and priorities.

• Qualify opportunities, confirming stakeholders, business context, and reasons for exploring options.

• Schedule qualified Blueprint Reviews and optimize attendance.

• Reconnect with previous prospects, former customers, and stalled opportunities.

• Follow up on leads generated from marketing campaigns and convert engagement into qualified sales discussions.

• Provide insights on prospects to enhance campaign messaging, content, targeting, and offers.

• Meet targets for qualified meetings, attendance, and accepted opportunities.

• Maintain accurate HubSpot contact records, call notes, follow-ups, and pipeline activities.

• Refine qualification criteria, messaging, and overall sales strategy in collaboration with the founder and senior team.

• Participate in daily stand-ups, weekly one-on-ones, and regular call reviews.

⛳️ Requirements

• 2+ years of experience in B2B outbound calling or appointment setting, with measurable results: dials, conversations, meetings scheduled, and targets achieved.

• A clear and confident English-speaking voice that resonates well with senior executives in Australia and New Zealand.

• Solid understanding of contact centres, communication systems, and AI, including platforms like Zoom, Genesys, or Avaya, as well as AI tools such as voice agents, chatbots, and agent assist technologies.

• Capability to engage in credible discussions with managers, department heads, and general managers.

• Strong written English skills for crafting personalized emails and LinkedIn messages.

• Discipline in CRM usage; experience with HubSpot is highly advantageous.

• Demonstrated resilience and drive.

• Reliable home office setup featuring a quiet workspace, quality headset, and backup power and internet.

• Experience in or around contact centres, telecommunications, unified communications, or SaaS.

• Prior experience engaging with the Australian or New Zealand markets.

• Proven track record of exceeding targets.

🏝️ Benefits

• Comprehensive HMO coverage, including a free dependent from Day 1.

• Employee referral program with attractive incentives.

• 20 days of annual leave.

• Engaging team activities and events.

• Flexible work arrangements.

• Opportunities for career advancement.

• Supportive leadership team.

• Build strong, impactful connections with key stakeholders across the organization.

• Participate in client engagement initiatives.