Sales Development Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Generate a qualified sales pipeline for Omilia's Colombia enterprise sales team through outbound prospecting and the qualification of inbound leads.

• Identify, engage, and qualify senior decision-makers at targeted enterprise accounts, turning their interest into discovery meetings for Account Executives.

• Take ownership of top-of-funnel pipeline generation for assigned territories in Colombia, achieving monthly and quarterly goals.

• Create and implement multi-touch, multi-channel outreach strategies via phone, email, LinkedIn, and social media.

• Qualify inbound leads stemming from marketing campaigns, events, content downloads, and website interactions.

• Represent Omilia in interactions with prospects in Colombia, effectively communicating its value proposition across various markets and cultural contexts.

• Maintain accurate records of prospecting activities within Salesforce.

• Research and compile targeted prospect lists utilizing Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other intelligence platforms.

• Conduct discovery conversations to assess budget authority, needs, and timing, securing meaningful first meetings for Account Executives.

• Collaborate with the marketing team for follow-up on Colombia campaigns and provide feedback on lead quality.

• Work alongside Account Executives on territory priorities, meeting briefs, and joint account planning.

• Develop a working knowledge of Omilia products, including OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ.

• Stay informed about GDPR and the EU AI Act as they pertain to enterprise AI and contact center deployments.

• Track and report key performance indicators such as outreach volume, connection rates, meeting booking rates, and pipeline contribution.

• Participate in pipeline reviews and coaching sessions with the Sales Director.

• Travel occasionally within Colombia for trade shows, industry events, and internal sales meetings, up to 10% of the time.

⛳️ Requirements

• Native Spanish speaker with fluent English skills.

• 1–3 years of experience in sales development, business development, or outbound prospecting roles.

• Preferably experience in enterprise SaaS, CCaaS, conversational AI, or B2B technology.

• Proven ability to meet or exceed outbound prospecting and meeting-booking targets in a structured SDR or BDR environment.

• Proficient in Salesforce CRM, LinkedIn Sales Navigator, and sales engagement tools such as Outreach, Salesloft, or Apollo.

• Strong written and verbal communication abilities in English.

• Capable of adapting outreach tone and approach to suit diverse business cultures, procurement practices, and communication styles across Colombian markets.

• Organized, self-directed work style.

• Genuine curiosity about enterprise technology, contact center automation, and conversational AI.

• Open to coaching and focused on personal growth.

• Bachelor's degree in Business, Communications, Marketing, or a related field.

• Nice to have: prior experience with contact center technology, CCaaS, IVR, or conversational AI.

• Nice to have: familiarity with Omilia's platform or technologies such as Genesys, Avaya, Nuance/Microsoft, Google CCAI, or Amazon Connect.

• Nice to have: experience in prospecting large enterprise accounts within the financial services, insurance, telecommunications, or utilities sectors in Colombia.

🏝️ Benefits

• Fixed compensation.

• Long-term employment with vacation days.

• Opportunities for professional development (courses, training, etc.).

• Be part of successful, cutting-edge technology products that are making a global impact in the service industry.

• Work with proficient and enjoyable colleagues.

• Apple equipment provided.

• Equal opportunity and a diverse, inclusive workplace.