Sales Development Representative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Generate a qualified pipeline for Omilia's APAC enterprise sales team through organized outbound prospecting and inbound lead qualification.

• Identify, engage, and qualify senior decision-makers at targeted enterprise accounts, converting interest into discovery meetings for Account Executives.

• Take ownership of top-of-funnel pipeline generation for assigned ANZ and APAC territories, achieving monthly and quarterly qualified-meeting goals.

• Design and implement multi-touch, multi-channel outreach sequences via phone, email, LinkedIn, and social networks.

• Qualify inbound leads from various marketing campaigns, events, content downloads, and website interactions.

• Represent Omilia's value proposition in prospect engagements across various markets.

• Research target accounts and decision-makers using Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other intelligence resources.

• Conduct discovery conversations, assessing budget authority, needs, and timing to secure meaningful initial meetings for Account Executives.

• Tailor outreach strategies to align with regional procurement practices and business norms.

• Collaborate with marketing on campaign follow-ups and provide feedback on lead quality.

• Work alongside Account Executives on territory priorities, meeting briefs, account planning, contact mapping, and engagement history.

• Acquire a working knowledge of Omilia products including OCP, miniApps, Pathfinder, CoPilot, TalkGuard, and OptimizeIQ.

• Stay informed about GDPR and the EU AI Act concerning enterprise AI and contact-centre implementations.

• Maintain Salesforce records and report KPIs, including outreach volume, connection rates, meeting-booking rates, and pipeline contribution.

• Participate in pipeline reviews and coaching sessions with the Sales Director.

• Travel within ANZ and APAC for trade shows, industry events, and internal meetings, up to 10% of the time.

⛳️ Requirements

• 1–3 years of experience in a sales development, business development, or outbound prospecting role — preferably in enterprise SaaS, CCaaS, conversational AI, or B2B technology.

• Proven track record of achieving or surpassing outbound prospecting and meeting-booking targets in a structured SDR or BDR setting.

• Proficient in outbound sales tools, including Salesforce CRM, LinkedIn Sales Navigator, and sales engagement platforms (e.g., Outreach, Salesloft, Apollo).

• Excellent written and verbal communication skills in English — capable of crafting personalized, compelling cold outreach and conducting confident discovery conversations with senior CX, IT, and operations decision-makers across ANZ and APAC markets.

• Awareness and sensitivity to the unique business cultures, procurement norms, and communication styles across key ANZ and APAC markets — with the ability to adjust outreach tone and approach accordingly.

• Organized and self-directed work style — capable of managing a high volume of outbound activities across multiple accounts and regions while maintaining attention to quality and personalization.

• Genuine curiosity about enterprise technology, contact centre automation, and conversational AI — and the drive to develop in-depth product and market knowledge over time.

• Coachable and growth-oriented — receptive to feedback, willing to refine messaging and approach, and dedicated to continuous improvement.

• Bachelor's degree in Business, Communications, Marketing, or a related field.

• Nice to have: Fluency in one or more European languages (German, French, Spanish, Italian, Dutch).

• Nice to have: Previous experience with contact centre technology, CCaaS, IVR, or conversational AI.

• Nice to have: Familiarity with Omilia's platform or competing platforms (Genesys, Avaya, Nuance/Microsoft, Google CCAI, Amazon Connect).

• Nice to have: Experience in prospecting large enterprise accounts within ANZ and APAC financial services, insurance, telecommunications, or utilities sectors.

🏝️ Benefits

• Fixed compensation

• Long-term employment with vacation days

• Opportunities for professional development (courses, training, etc.)

• Being part of innovative, cutting-edge technology products that are having a global impact in the service industry

• Proficient and enjoyable colleagues

• Apple equipment

• An equal opportunity and diverse, inclusive workplace