This is a fully remote position, open to applicants in Serbia.

📋 Description

• Assess inbound leads through phone, email, and chat while adhering to internal response-time service level agreements (SLAs).

• Conduct discovery calls to identify merchant challenges and business goals.

• Track and record lead activities in Pipedrive, including statuses, contact history, and qualification notes.

• Perform initial risk and compliance evaluations in accordance with acceptable-use policies and card network guidelines.

• Transition qualified prospects to Account Executives with comprehensive briefings regarding the prospect's motivation for change and potential return on investment (ROI).

• Collaborate with the Marketing team to enhance lead-scoring criteria and offer insights on the effectiveness of inbound campaigns.

• Act as the initial point of contact for prospects interested in CCBill’s merchant services.

• Evaluate prospects and present suitable solutions based on CCBill’s offerings and their specific needs.

⛳️ Requirements

• Ideally, 1–2 years of experience in an inbound sales development or lead qualification position.

• Expertise in Microsoft Dynamics, Salesforce, Pipedrive, or other comparable CRM systems, with experience in managing lead statuses and sales activities.

• Outstanding written and verbal communication abilities.

• Demonstrated capability to conduct in-depth discovery calls and communicate value propositions effectively.

• Basic knowledge of merchant services, credit card processing, or payment compliance regulations.

• Familiarity with digital writing and productivity tools to uphold a high standard of professional outreach.

• Self-motivated individual with a disciplined approach to lead qualification.

• Dedication to ongoing learning within the payments industry.

• Willingness to work specified shifts: 4am–12pm MST or 8am–4pm MST.

🏝️ Benefits

• Compensation structure designed to incentivize and reward a company-first mindset focused on closing new business and fostering positive revenue growth.

• Excellent working environment.